(UMC_a018)
Charge rate reduced - Handle temperature high
Check charge handle or charge port for debris
Charge current has been temporarily reduced because the Mobile Connector has detected
increased temperature in the charge handle that connects to your vehicle's charge port.
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
You should also inspect the charge port inlet and the Mobile Connector handle for any
obstructions (use a flashlight as necessary). Debris or foreign objects present in the charge port
inlet or the Mobile Connector handle can cause increased temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the
Mobile Connector handle into the charge port. Once the Mobile Connector handle temperature
has decreased and any obstruction has been removed, the alert should clear and charge current
should no longer be reduced.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that
there is no heat source nearby.
If the alert persists in normal ambient temperatures (under 38°C), and continues to occur during
multiple charging attempts, this may indicate a condition
aecting the Mobile Connector or
your vehicle. It is recommended that you schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the product's owner's manual.
(UMC_a019)
Mobile Connector to adapter connection hot
Maximum charge rate reduced
Charge current has been reduced because the Mobile Connector has detected a high
temperature at the connection between the wall plug adapter and the control box.
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), you should also inspect the wall plug
adapter connection and the Mobile Connector control box connection for any obstructions (use
a flashlight as necessary). Debris or foreign objects present where the wall plug adapter and the
Mobile Connector control box connect can cause increased temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the
wall plug adapter into the Mobile Connector and then connecting to the power source (wall
outlet). Once the Mobile Connector control box temperature has decreased and any obstruction
has been removed, the alert should clear and charge current should no longer be reduced.
Also make sure the wall plug adapter is not covered by anything, and that there is no heat
source nearby. If the issue persists in normal ambient temperatures (under 38°C), service is
required.
Troubleshooting Alerts
295Consumer Information
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