Tesla Model 3 - Page 225

(UMC_a005)
Unable to charge with Mobile
Connector
Voltage too low / Try a dierent
wall outlet
The vehicle cannot charge, or charging is interrupted,
because either the Mobile Connector:
•
Does not detect enough supply voltage from the wall
outlet.
OR
• Detects an unexpected drop in supply voltage from
the wall outlet.
Try charging the vehicle with a dierent wall outlet.
If the vehicle starts to charge, the issue was likely with
the original wall outlet. It is recommended that you
contact an electrician to inspect the building wiring
connection to that outlet.
If the vehicle still does not charge when you try a
dierent wall outlet, try charging at a dierent location.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
•
Try charging with dierent wall outlets.
•
Try charging with dierent charging equipment.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page 72
for more details. Additional third-party charging stations
may also be available in your area to help you to
pinpoint the issue.
For more information on troubleshooting Mobile
Connector status lights and charging issues, refer to the
product's owner's manual.
(UMC_a008)
Charging stopped
High temperature detected by
Mobile Connector
High temperature detected by Mobile Connector alerts
indicate the outlet used to charge is becoming too
warm, so charging has stopped to protect the outlet.
This is not typically an issue with your vehicle or your
Mobile Connector, but rather an issue with the outlet. A
warm outlet may be caused by a plug that is not fully
inserted, a loose building wiring connection to the
outlet, or an outlet that is beginning to wear out.
To regain normal charge operation, make sure your
adapter is fully plugged into the outlet. If charging
speed does not return to normal, contact an electrician
to inspect the outlet and building wiring connections to
the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-
quality outlet. Consider upgrading to a Tesla Wall
Connector for greater convenience and highest charging
speed.
(UMC_a017)
Charging speed reduced
High temperature detected by
Mobile Connector
High temperature detected by Mobile Connector alerts
indicate the outlet used to charge is becoming too
warm, so charging has been slowed to protect the
outlet.
This is not typically an issue with your vehicle or your
Mobile Connector, but rather an issue with the outlet. A
warm outlet may be caused by a plug that is not fully
inserted, a loose building wiring connection to the
outlet, or an outlet that is beginning to wear out.
To regain normal charge speed, make sure your adapter
is fully plugged into the outlet. If charging speed does
not return to normal, contact an electrician to inspect
the outlet and building wiring connections to the outlet
and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-
quality outlet. Consider upgrading to a Tesla Wall
Connector for greater convenience and highest charging
speed.
(VCFRONT_a182)
12V battery must be replaced soon
Software updates will not complete
until serviced
The 12V battery has aged or degraded and needs to be
replaced. Until the battery is replaced, vehicle software
updates will not complete.
It is recommended to replace the battery at your earliest
convenience. In the meantime, continue normal use of
the vehicle.
Troubleshooting Alerts
223Consumer Information