Premier Elite ComIP Installation Manual
INS273-6 13
panel will automatically recover itself once the network is available. However to avoid this potential
inconvenience please see below.
EN50131 System
With an EN50131 installed system, the warning about an ATS Failure will only be visible to the User
when they enter their code and the fault is still present. In the case of this type of system the
chances of a User actually seeing the fault will be minimal. It is also a requirement of systems with
additional communication devices that signal to an ARC or other response authority to report these
faults.
Non-EN50131 System
If the system is installed and configured to NOT comply with EN50131 and has no additional
communication devices signaling to an ARC or response authority, then an ATS failure will be
displayed immediately on the keypad at the time the fault occurs. Again no action is actually
required by the user as the panel will recover of its own accord. However if the Users WiFi
connection has a tendency to drop devices, this could be a source of frustration. Two options are
available as detailed below.
Setting an ATS Fault delay
• Enter Engineers Mode
• Press then / (Global Options)
• Press / (System Timers)
• Use and scroll to ATS Fault Delay
• Press / , then enter 002 to set a two minute delay
• Press /
• Exit Engineers Mode
Disabling ATS failed messages
To stop the keypad displaying the ATS Failed message in this scenario do the following;
• Enter Engineers Mode
• Press then / (Global Options) Press then / again (Monitor
Hardware)
• Press / Press / again to toggle ATS Path Faults OFF Press /
• Exit Engineers Mode
If the ComIP misses its polling in a 1 hour time window, the server will send notification
directly to the app.
Do NOT do this on an EN50131 system, or on a system that has additional
communication that signals to an ARC or other response authority.
Checking IP Updates
Now do the following to confirm that the setup is correct.
• Login to the app
• Connect To Site, you should now be online with the system
• Go back to My Sites
• Go to Edit Site and click IP Details
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