77Appendix A: Customer Support
Appendix A: Customer Support
If your Thecus IP storage is not working properly, we encourage you to check out Chapter 6: Trouble-Thecus IP storage is not working properly, we encourage you to check out Chapter 6: Trouble- is not working properly, we encourage you to check out Chapter 6: Trouble-
shooting, located in this manual. You can also try to ensure that you are using the latest firmware
version for your Thecus IP storage. Thecus is committed to providing free firmware upgrades to our
customers. Our newest firmware is available on our Download Center:
http://www.thecus.com/download.php
If you are still experiencing problems with your Thecus IP storage, or require a Return Merchandise
Authorization (RMA), feel free to contact technical support via our Technical Support Website:
http://www.thecus.com/support_tech.php
Customers in the US should send all technical support enquiries to the US contact window included
in the following web page:
http://www.thecus.com/support_tech.php
For Sales Information you can e-mail us at:
sales@thecus.com
Thank you for choosing Thecus!
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