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SERVICE
SERVICE
Before reporting service on your Thermex range hood, it is important that you read the installation and/or user instructions carefully. It ensures that
Thermex can provide you the best possible assistance.
Service department at Thermex can be contacted in preparation to:
• Technical support for installation and installation of your range hood.
• Clarification of functionalities in your hood.
• Service Request during the warranty on your hood ..
Before a service request during the warranty always try to disconnect the power to the hood for about 5 min. Then plug the power back on to see if the
problem is corrected.
If the problem is not corrected, disconnect the power supply to the hood for one hour. If the hood is still not functioning properly after the power has
been o for an hour, and in the troubleshooting charts are reviewed, contact the service department.
NOTE: For inquiries within the warranty, you will be asked for proof of your purchase in the form of a sales receipt. Therefore, always store your purchase
receipt
Before the request for service requests within the warranty, it is important to have all the necessary information ready:
• Error Description
• Model
• The type and serial number of the hood (on the chassis plate)
• Information on the puchase
TROUBLE SHOOTER
PROBLEM POSSIBLE CAUSE SOLUTION
The hood is not working There is no power Check the power supply to the hood. Disconnect
the power for approximately 5 minutes and connect
again to check if the fault is still there.
The hood is not connected to the power supply Check that the hood is connected to the power sup-
ply. Unplug for approximately 5 min, and connect it
again to check if the fault is still there.
The extraction of the range hood is
not sucient
The pressure valve is blocked Check if objects have fallen down on top of the valve
or whether the clamp around the valve is tightened
so hard that the valve cannot open. Loosen the
clamp or remove the object, if the valve is blocked.
The duct is jammed ore blocked Check the duct, and repair if necessary.
The filters are dirty and clogged. Check if the filters are clean, and clean if necessary.
See the section cleaning and maintenance in this
manual.
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