TLX Matrix Switch ASCII API V5 21 Rev. I, January 2019
Thinklogical Support
Customer Support
Thinklogical® is an engineering company and we offer the best customer support available. You can
count on our most knowledgeable engineers to assist you with any questions or problems. We
won’t be satisfied until you are satisfied.
Thank you for choosing Thinklogical® products for your application.
We appreciate your business and are dedicated to helping you successfully use our products.
is always here to help you.
To contact us, please use the following telephone numbers and internet-based methods:
®
Website
Check out our website at www.thinklogical.com for current products, support documents and useful information
about all the products and services we offer, including technical specification sheets, quick-start guides and
product manuals (for viewing online or for download).
Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have the Adobe Acrobat reader
needed to view PDF files, visit www.adobe.com for a download.
Email
Thinklogical is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will do our
best to respond to your email inquiries promptly. Please use the following email addresses:
info@thinklogical.com – Information on Thinklogical and our products.
sales@thinklogical.com – Sales Department - orders, questions or issues.
support@thinklogical.com – Product support, technical issues or questions, product repairs and request for
Return Merchandise Authorization.
Telephone
Thinklogical Operator 1-203-647-8700
Product & Customer Support: 1-203-647-8798
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from 8:30am to
5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated attendant
answering our main telephone switchboard after regular business hours and on holidays. Please leave a voice
message at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover sheet
and provide return contact information.
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