TLX Matrix Switch ASCII API V5 22 Rev. I, January 2019
Product Support
Thinklogical’s support personnel are available Monday through Friday, from 8:30am to 5:00pm, Eastern
Time Zone. If your application requires assistance at some time outside of our normal business hours,
please contact us beforehand, if possible, and we will have someone available to assist you.
Warranty
Thinklogical warrants this product against defects in materials and workmanship for a period of one year from
the date of delivery, with longer term available at time of purchase on most products. Thinklogical and its
suppliers disclaim all other warranties. Please refer to your product invoice for the Warranty Terms &
Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is returned
to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical authorized dealer where you purchased the device,
or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
Return Authorization
If you must return a product to Thinklogical directly, please contact us at 1-800-291-3211 or 1-203-647-8700.
Customer Support will ask you to describe the problem and will issue you a Return Merchandise Authorization
number (RMA#). Pack the device in its original box, if possible, and return it with the RMA# printed on the
outside of the box.
Note: DO NOT return a product to Thinklogical without a Return Merchandise Authorization.
Our Addresses
If you have any product issues or questions or need technical assistance with your Thinklogical system, please
call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need to write us or return a
product, please use the following address:
Please include the Return Merchandise Authorization number: Thinklogical, A BELDEN BRAND
100 Washington Street
Milford, CT 06460 USA
Attn: RMA#
Website: www.thinklogical.com
Facebook: www.facebook.com/ThinklogicalUSA
LinkedIn: www.linkedin.com/company/thinklogical
Google+: http://plus.google.com/u/0/109273605590791763795/about
YouTube: www.youtube.com/user/thinklogicalNA
Twitter: @thinklogical
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