ThinkPad 11e 5th Gen - Page 4

Changing the startup sequence . . . . . . . 53
Updating the UEFI BIOS. . . . . . . . . . 54
BIOS menu. . . . . . . . . . . . . . . 54
Using system management . . . . . . . . . . 62
Chapter 7. Troubleshooting
computer problems . . . . . . . . . . 65
General tips for preventing problems . . . . . . 65
Diagnosing problems with Lenovo Companion. . . 65
Troubleshooting . . . . . . . . . . . . . . 66
Computer stops responding . . . . . . . . 66
Spills on the keyboard . . . . . . . . . . 66
Error messages . . . . . . . . . . . . . 67
Beep errors. . . . . . . . . . . . . . . 68
Memory module problems . . . . . . . . . 69
Ethernet problems . . . . . . . . . . . . 70
Wireless-LAN problem . . . . . . . . . . 71
Bluetooth problem . . . . . . . . . . . . 71
Keyboard problems . . . . . . . . . . . 71
Computer screen problems . . . . . . . . 72
External monitor problems . . . . . . . . . 74
Audio problems . . . . . . . . . . . . . 75
Battery problems . . . . . . . . . . . . 76
ac power adapter problem. . . . . . . . . 77
Power problems. . . . . . . . . . . . . 77
Power button problem . . . . . . . . . . 77
Boot problems . . . . . . . . . . . . . 78
Sleep and hibernation problems . . . . . . 78
Solid-state drive problem . . . . . . . . . 79
ThinkPad Pen Pro problem . . . . . . . . 79
Software problem . . . . . . . . . . . . 79
USB problem . . . . . . . . . . . . . . 79
Chapter 8. Recovery information . . . 81
Resetting your computer . . . . . . . . . . . 81
Using advanced startup options . . . . . . . . 81
Recovering your operating system if Windows 10
fails to start . . . . . . . . . . . . . . . . 81
Creating and using a recovery USB drive . . . . . 82
Chapter 9. Replacing devices . . . . . 83
Customer Replaceable Units. . . . . . . . . . 83
Static electricity prevention . . . . . . . . . . 83
Disabling the built-in battery . . . . . . . . . . 84
Replacing the microSD card . . . . . . . . . . 84
Replacing the base cover assembly . . . . . . . 85
Replacing the M.2 solid-state drive . . . . . . . 86
Replacing the keyboard. . . . . . . . . . . . 88
Replacing the power button card . . . . . . . . 92
Replacing the ThinkPad pen pro charger . . . . . 93
Replacing the speaker assembly . . . . . . . . 95
Chapter 10. Getting support. . . . . . 99
Before you contact Lenovo . . . . . . . . . . 99
Getting help and service . . . . . . . . . . . 99
Lenovo Support Web site . . . . . . . . . 100
Calling Lenovo . . . . . . . . . . . . . 100
Purchasing additional services . . . . . . . . . 101
Appendix A. Supplemental
information about the Ubuntu operating
system . . . . . . . . . . . . . . . . . 103
Appendix B. Regulatory
information . . . . . . . . . . . . . . . 105
Certification-related information . . . . . . . . 105
Wireless-related information . . . . . . . . . . 105
Wireless interoperability. . . . . . . . . . 105
Usage environment and your health . . . . . 105
Locating the UltraConnect wireless
antennas. . . . . . . . . . . . . . . . 106
Wireless-radio compliance information . . . . 106
Locating wireless regulatory notices . . . . . 106
TCO certification . . . . . . . . . . . . . . 107
Export classification notice . . . . . . . . . . 107
Electronic emission notices . . . . . . . . . . 107
Federal Communications Commission
Declaration of Conformity . . . . . . . . . 107
Industry Canada Class B emission
compliance statement . . . . . . . . . . 108
European Union conformity . . . . . . . . 108
German Class B compliance statement. . . . 108
Japan VCCI Class B compliance
statement . . . . . . . . . . . . . . . 109
Japan compliance statement for products
which connect to the power mains with rated
current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . . . 109
Japan notice for ac power cord . . . . . . . 109
Lenovo product service information for
Taiwan . . . . . . . . . . . . . . . . 109
Eurasian compliance mark . . . . . . . . . . 109
Brazil audio notice. . . . . . . . . . . . . . 109
Appendix C. WEEE and recycling
statements . . . . . . . . . . . . . . . 111
General recycling information . . . . . . . . . 111
Important WEEE information . . . . . . . . . . 111
Japan recycling statements . . . . . . . . . . 112
Recycling information for Brazil. . . . . . . . . 112
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . . . 113
Battery recycling information for Taiwan . . . . . 114
Battery recycling information for the United States
and Canada . . . . . . . . . . . . . . . . 114
ii 11e 5th Gen and Yoga 11e 5th Gen User Guide