GB
Troubleshooting
Problems / malfunctions Reason / remedy
General (all functions)
The appliance will not start • Are the power cord, plug and socket intact?
• Before checking, unplug the power cord; have all repairs carried
out by authorised specialists
• Is the appliance switched on? ➔ Check
Vacuuming (dry vacuuming)
Dust comes out of the appliance
during vacuuming
a) Using the easyBOX:
• Are the lid of the easyBOX and the locking flaps at the front
correctly locked? ➔ Check
• Is it possible that the easyBOX is too full? ➔ Empty/clean the
main cyclone if necessary
b) Using the AQUA-Pure filterbox:
• Is the AQUA-Pure filter system fitted as described in the user
manual?
• Is there enough water in the waste water tank? ➔ Check
Suction power gradually decreases • Is the special hygiene filter clogged? ➔ Clean the special
hygiene filter
• Are the nozzles, suction pipe or hoses blocked by coarse dirt?
➔ Stretch the hose during operation to loosen the blockage;
remove the blockage
• Is the housing cover properly shut? ➔ Check
Insufficient suction power • Is the special hygiene filter clogged? ➔ Clean the special
hygiene filter
• Are the nozzles, suction pipe or hoses blocked by coarse dirt?
➔ Disassemble and clean
• Is the electronic suction power control set to MIN? ➔ Set the
suction power to MAX
• Is the mechanical suction power control on the handle open?
➔ Close the sliding button on the handle
Numerous water droplets on
the inside of the housing cover
• The AQUA-Pure filter box is probably too full of dust
➔ Clean the AQUA-Pure filter box, change the water
• Has the wet vacuuming insert been inserted into the AQUA-Pure
filter box? ➔ Remove the wet vacuuming insert for the normal
vacuum and fill the AQUA-Pure filter box with 1L of water
Problems / malfunctions Reason / remedy
Removing liquids
The appliance switches off during
operation
• Is the waste water tank full (float switch triggered)?
➔ Empty it
• Have you tilted or suddenly turned the appliance (float switch
triggered)? ➔ Place the appliance in a level position and
switch it on
Water comes out of the exhaust
openings
• Is the float in the waste water tank dirty and stuck, which
means it can no longer respond when the tank is full?
➔ Clean the float and the tank
An excessive pool of water collects
in the suction chamber (a few drops
are considered normal).
• Are the gaskets and seal faces very dirty?
➔ Clean them
• Did you forget to put in the spray extraction insert? ➔ Check
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