EN
17
Troubleshooting
Problem Possible cause Solution
The appliance does not turn on
1. No power
2. Auto protection for
overheating
1. Charge the appliance
2. Restart after cooling down
Fault indicator on handle
display is on
1. Brush roller uninstalled or
tangled
2. CWT empty
3. DWT full
4. Self-cleaning needed
Check main unit display for
detailed reasons
Power brush uninstalled
indicator on
Voice prompt:
Please install the power brush
and try again
The power brush is not
installed
Install power brush correctly
Brush roller tangled indicator
on
Voice prompt:
The brush roller is stuck, please
clean the brush roller
The brush roller is blocked Remove blockages
CWT empty indicator on
Voice prompt:
The clean water tank is lack of
water, please add water
CWT is empty Rell CWT
DWT full indicator on
Voice prompt:
Please check the dirty water
tank
The dirty water in DWT has
reached the MAX line
Empty the dirty water and
then reinstall the DWT
All lights off in operation
Battery overheat or
malfunction
Cool the appliance down
and restart
Battery indicator in red Low battery
Charge the appliance, or
restart
LED loop illuminates red
Dirt sensor malfunction or
blocked
Remove blockages, clean
the debris channel under
DWT, or restart
Self-cleaning button doesn’t
work
Self-cleaning only works
when it’s charging
Place the appliance on
charging base and connect
to the charger
The appliance shuts off
automatically
Voice prompt:
Appliance is not upright. Check
the appliance and restart it
Appliance is detected not
upright
Place the appliance upright
or back on the charging
base
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
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