TiVo T6 - Product Support Handbook Manual

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TiVo Product Support

Handbook

for MSOs

v9.0

Table of Contents

Default Chapter1
- Accessories 11
- Table of Contents3
1 About this Document17
- Audience for this Document17
- How to Use this Document17
- Additional Resources20
Tivo Hardware21
2 Tivo T6 DVR23
- Device Features23
- Device Specifications24
- Front Panel25
- Back Panel26
- Accessories27
3 Tivo Roamio DVR29
- Device Features29
- Device Specifications29
- Front Panel31
- Back Panel32
- Accessories32
4 Tivo-Pace MG1 DVR33
- Device Features33
- Device Specifications33
- Front Panel36
- Back Panel37
5 Tivo Premiere Q DVR39
- Device Features39
- Device Specifications39
- Front Panel41
- Back Panel42
- Accessories42
6 Tivo Preview43
- Device Features43
- Device Specifications44
- Front Panel45
- Back Panel46
- Accessories47
- Comparison of the Tivo DVR and Tivo Preview47
- Comparison of Tivo Preview Stand-Alone Versus Multi-Room48
7 Tivo-Evolution Digital IP Hybrid STB49
- Device Features49
- Device Specifications50
- Front Panel51
- Back Panel52
8 Tivo Mini53
- Device Features53
- Device Specifications53
  - Hardware and Software Requirements54
  - Emergency Alert System Support54
- Front Panel55
- Back Panel56
- Using Tivo Mini57
9 Tivo-Pace Mi361
- Device Features61
- Device Specifications61
  - Hardware and Software Requirements62
  - Emergency Alert System Support62
- Front Panel63
- Back Panel64
- Using Tivo-Pace Mi365
10 Tivo Stream69
- Device Features69
- Device Specifications70
  - System Requirements70
  - Compatible Host Dvrs70
- Limitations71
- Front Panel71
- Back Panel72
- Functional Architecture73
11 Accessories75
- DVR Expander75
- IR Adapter76
- Wireless G Adapter for Tivo Preview77
- Wireless N Adapter for Tivo Preview78
- Setting up Your Wifi Network82
12 Moca83
- Moca Standard Components83
- Setting up the Moca Environment85
- Setting up Tivo Preview as a Moca Client89
  - To Add Tivo Preview to a Moca Network89
- Troubleshooting Issues with Moca91
13 Tivo Remote Control93
- Remote Control Features93
- Trickplay96
- Favorites97
- Remote Control Shortcuts97
- Using the Remote Finder98
- Remote Control RF and IR Frequencies98
  - RF Mode98
  - IR Mode98
- Pairing the Tivo Remote Control to a DVR to Enable RF Transmission99
  - Pairing Methods99
- Unpairing the Tivo Remote Control from a DVR99
  - To Unpair All RF Pairings to a DVR99
  - To Perform a Global Reset100
- Remote Control LED Behavior100
- Customizing the Tivo Remote Control100
- Troubleshooting Issues with the Tivo Remote Control101
14 UI Walkthrough105
- Using the Guide to Watch Live TV105
- Tivo Central111
  - Discovery Bar112
  - Video Window114
- My Shows114
- What to Watch Now123
- Find TV, Movies, & Videos123
- Recording Movies and Individual TV Shows125
- Recording a TV Series (Onepass)126
- Streaming Movies and TV Shows129
- Deleting Your My Shows Content133
  - To Quickly Delete Content in My Shows133
  - To Delete a Series Folder in My Shows134
- Manage Recordings & Onepass134
- Music & Photos139
- Apps & Games142
- Settings & Messages143
15 Search and Browse145
- Search145
- Browse TV & Movies147
  - Collections Browsing148
  - Movies, TV, and Sports Browsing149
- Wishlist Searches150
- Customizing Search and Browse for Cableco151
16 Parental Controls155
- Using Parental Controls155
- FCC TV Ratings (USA)162
- CBSC Ratings (Canada)163
- Accessing VOD165
  - To Access a Movie from the Cableco VOD Catalog165
17 Video on Demand166
- To Access a Movie Using Search166
- To Access VOD from the Guide168
- Finding a TV Series168
- Browsing Web Videos169
  - To Access Youtube Videos170
- Enabling a Purchase Controls PIN171
  - To Set a Purchase Controls PIN171
- Using Parental Controls with VOD173
  - To Set Parental Controls for VOD173
- Customizing VOD for Cableco173
  - VOD Assets Metadata173
  - Details of VOD Asset Updates174
- Troubleshooting Issues with VOD175
- About Impulse Pay Per View177
- Tivo Product Support Handbook for Msos • Tivo ® Proprietary and Confidential177
18 Impulse Pay Per View178
- Requirements178
- Limitations178
- Finding Ippv Events178
- Purchasing and Recording Ippv Events179
- Watching Ippv Events183
- Ippv System Architecture183
- Provisioning Ippv185
  - To Assign a Channel to Ippv Status185
- Troubleshooting Issues with Ippv186
19 Multi-Room Features189
- Multi-Room Terminology189
- About Multi-Room Features190
- Content Options for Multi-Room Features192
- Requirements195
- Remote Scheduling from Client to Host196
- Streaming Recorded Content197
- Streaming Live Programming202
- Troubleshooting Multi-Room Issues204
20 Settings and Messages207
- Settings208
- Messages219
- Account & System Info221
  - System Information221
- Help225
- Standby226
21 Tivo App229
- Features229
- Requirements230
- Tivo App Modes230
- Downloading and Activating Tivo App232
- Signing in to Tivo App232
- Signing out of Tivo App233
- Accessing Settings234
- Setting up Out-Of-Home Video Streaming235
- Using Tivo App237
- Troubleshooting Issues with Tivo App261
  - Can't See the Tivo Device261
22 Tivo Desktop Plus for PC263
- Features263
- Requirements264
- Installing Tivo Desktop Plus264
- Using Tivo Desktop Plus265
- Troubleshooting Issues with Tivo Desktop Plus272
23 Tivo Web Portal275
- About the Tivo Web Portal275
  - Tivo Web Portal User Modes276
  - Tivo Web Portal Supported Browsers277
- Logging in to the Tivo Web Portal277
- Using the Tivo Web Portal278
- Launching the Hulu Embedded Video Player307
Tivo Service and Support309
24 Online Account Management311
- Managing My Account311
25 Working with the Tivo Service315
- The Tivo Service Lifecycle315
- Preparing a Tivo Device for Another Subscriber315
- Tivo Product Support Handbook for Msos • Tivo ® Proprietary and Confidential315
- Service States316
- Working with the Tivo Service316
- Functionality Associated with Service States317
  - Service State Functionality with the Program Guide Data317
  - Service State Functionality Without the Program Guide Data319
- Managing Service States320
- Resetting a Forgotten PIN322
- Troubleshooting Issues with Installation and Activation322
26 Diagnostics325
- Tivo Box Diagnostics325
- CAL Diagnostics331
- Checking the Signal Strength343
- Network Diagnostics343
- Checking the Daily Tivo Service Connection347
- Checking the Cablecard (MMI)347
- Checking the Tuning Adapter (MMI)348
27 Troubleshooting349
- Using System Information Screens for Troubleshooting350
- Using Diagnostic Screens for Troubleshooting351
- Using the Port Configuration and DNS Resolution Tests352
  - Port Configuration Test352
  - DNS Resolution Test352
- Using the IT Device Web Service API352
- Audio Issues353
- Download, Copy, or Transfer Issues353
- Freeze or Restart Issues353
- Group Issues355
- Lineup Issues356
- Macroblocking, Tiling, and Pixelation Issues357
- Network Connection Issues358
- Program Guide Data Issues359
  - Missing Program Guide Data359
  - Program Guide Data and Channel Map Data Do Not Match360
- Onepass Issues360
- Software Upgrade Issues361

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