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If Something Goes Wrong
The Windows
®
operating system is not working
Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the Operating System and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.
If Windows
®
fails to start properly twice, the Windows
®
Boot
menu will launch. To enter the Boot menu manually:
1 Press
Ctrl, Alt, and Del simultaneously (once).
2 Press the
Power button in the lower right corner of your
screen.
3 Click or touch the
Restart option from the menu.
4 Click or touch
Troubleshoot from the menu.
You now have several options:
Refresh your computer
❖ Your files and personalization settings won't change
❖ Your computer settings will be changed back to their
defaults
❖ Your Apps from the Windows
®
Store are retained
❖ Apps you installed from discs or Web sites are removed
❖ A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s
data)” on page 61.
Reset your computer
❖ All of your personal files and apps are removed
❖ Your computer settings are changed back to their
defaults
For more information, see “Reset your PC” on page 63.
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