Toshiba e-STUDIO 257 Troubleshooting Guide

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
124 Error Codes
0053
Security Mismatch in Relay or
Mail Box transmission
Confirm the remote party’s Security Code, system
password and your setup.
00B0-
00B500C0
-
00C400D0
-00D2
Signal Error or Line Condition
Error
Reattempt the communications.
00E8
HDD error Reattempt the communications. If the error still persists,
contact your service representative.
00F0
Software failure Reattempt the communications. If the error still persists,
contact your service representative.
00F1
Hardware noise Reattempt the communications. If the error still persists,
contact your service representative.
1C10
System access abnormality Turn the power OFF and then back ON. Perform the
problem job again. If the error still persists, contact your
service representative.
1C11
Insufficient memory Complete any running jobs first before performing the job
in error. If the error still persists, turn the power OFF and
then back ON, and try again.
1C12
Message reception error Turn the power OFF and then back ON. Perform the job in
error again.
1C13
Message transmission error Turn the power OFF and then back ON. Perform the job in
error again.
1C14
Invalid parameter If a template is being used, create it again. If the error still
persists, turn the power OFF and then back ON, and try
again.
1C15
Exceeding file capacity Ask your administrator to change the “Fragment Page
Size” setting for the Internet Fax setting, or reduce the
number of pages and try again.
1C30-
1C33
Disk access error Complete any running jobs first before performing the job
in error. If the error still persists, turn the power OFF and
then back ON, and try again.
1C40
Image conversion abnormality Turn the power OFF and then back ON. Perform the job in
error again. If the error still persists, contact your service
representative.
1C60
HDD full failure during processing Reduce the number of pages of the job in error and
perform it again. Check whether the server or local disk
has sufficient space in its disk capacity.
1C61
Address Book reading failure Turn the power OFF and then back ON. Perform the job in
error again. Reset the data in the Address Book and
perform the job again. If the error still persists, contact your
service representative.
1C63
Terminal IP address unset Ask your administrator to set the IP address of the
equipment.
1C64
Terminal mail address unset Ask your administrator to set the Email address of the
equipment.
1C65 SMTP address unset Ask your administrator to set the SMTP server address.
1C66 Server time-out error Check whether the SMTP server is operating properly.
1C69
SMTP server connection error Ask your administrator to set the login name or password
of the SMTP server and try again. Check whether the
SMTP server is operating properly.
Error
Code
Problem Description Corrective Action

Toshiba e-STUDIO 257 Specifications

General

Scan Resolution	600 x 600 dpi
Duplex Printing	Yes
Print Technology	Laser
Copy Resolution	600 x 600 dpi
Connectivity	USB, Ethernet
Functions	Print, Copy, Scan
Paper Size	A4, A5, B5
Fax Transmission Speed	33.6 kbps
Operating System Compatibility	Windows
Print Speed	25 ppm (A4)