8.QUESTIONS FOR NETWORK
50 Questions for Network
The equipment does not respond to a ping command.
When this has occurred, take the appropriate actions by following the checklist below.
The touch panel has locked or a network shutdown has occurred after the LDAP search
has been performed.
When this has occurred, take the appropriate actions by following the checklist below. If the problem still persists,
contact your service representative.
No. Check... Yes No Corrective Action
1 Confirm that the TCP/IP protocol suite is
installed in the client computer.
Next
Step
↓
→ Refer to the networking section of your
operating system documentation.
2 From the Home screen > [User Functions -
User-] > [Admin] tab > [List/Report] > [List]
> [NIC Configuration Page], check that the
TCP/IP settings are correct. Is the IP
address entered and is it valid? Are the
Gateway and Subnet settings correct?
Next
Step
↓
→ Enter the correct TCP/IP settings.
Reboot the equipment. Print out the NIC
Configuration Page and check the TCP/IP
settings.
3 Execute the ping command to the
equipment again. Does the equipment
respond to the ping command?
End Next
Step
↓
4 Execute the ping command to the
equipment from another computer on the
same network. If there is no response, an
out-of-range or invalid IP address may be
assigned to the equipment.
Next
Step
↓
→ Ask your network administrator to assign
a valid IP address to the equipment.
5 Is it possible to execute the ping
command to the equipment from another
computer on the same network?
End → Check that the Gateway and Subnet
settings of the protocol setting in the
computer are correct.
No. Check... Yes No Corrective Action
1 Is the LDAP server correctly running? Next
Step
↓
→ Check that the LDAP server is correctly
running.
2 Is the LDAP server setting specified
correctly?
End →Specify the LDAP server setting correctly.
The password is displayed by hidden
symbols. Reenter the correct password.
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