Toshiba E-STUDIO2000AC Software Troubleshooting Guide

62 Error Codes
0.Error Codes
TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are
shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an
error you might encounter.
The error codes are also shown on the [Log] screen of the touch panel. See the following lists when you find an error
code on the touch panel. If the error code displayed is not in the following tables, contact your service representative.
 Error codes on print jobs
Error Code Problem Description Corrective Action
4011 Job canceled The job was canceled.
4021
Power failure Check whether the power cable is connected properly and is
inserted securely.
4031
Internal storage device full
error
Delete unnecessary private print jobs and invalid department
print jobs.
4032
Too many jobs registered The number of registered jobs for Multi Station Print has exceeded
the upper limit. Reduce the jobs.
4033
Network setting error The Multi Station Print job cannot be registered due to a network
setting error. Fix the settings for Multi Station Print.
4041
User authentication error The user performing the printing has not been authenticated or
registered. Perform user authentication or user registration.
4042
Department code
authentication error
Check the information about the department code registered in
this equipment.
4043
Project code
authentication error
Check the information about the project code registered in the
equipment.
4045
There is something wrong
with the connection with
the LDAP server or its
authority setting.
Ask your LDAP server administrator about it.
4111
The number of prints has
become “0”
The number of prints specified in department and user
management has become “0” at the same time. Set the number
again or perform initialization.
4112
The number of prints has
become “0”
The number of prints specified in user management has become
“0”. Set the number again or perform initialization.
4113
The number of prints has
become “0”
The number of prints specified in department management has
become “0”. Perform initialization.
4121
Job cancellation due to the
external counter error
1.Put in a coin, or insert a card and perform printing again, or
contact your administrator.
2.Connect the Key Counter and perform printing again.
3.Clear the Schedule Print setting and perform printing again.
4211
Printing data storing
limitation error
Printing with the data being stored to the internal storage device
temporarily (Proof print, Private print, Scheduled print, etc.)
cannot be performed. Use normal printing.
4212
e-Filing storing limitation
error
Printing with the data being stored to the internal storage device
(print and e-Filing, print to e-Filing, etc.) cannot be performed. Use
normal printing.
4213
File storing limitation error The file storing function is set to “disabled”. Check the setting of
the equipment.
4214
Fax/iFax transmission
failure
The Fax/iFax transmission or N/W-Fax/iFax function is set to
“disabled”. Check the setting of the equipment.

Toshiba E-STUDIO2000AC Specifications

General

Functions	Print, Copy, Scan, Fax
Print Speed (Black)	20 ppm
Print Resolution	Up to 600 x 600 dpi
Duplex Printing	Yes
Scan Resolution	600 x 600 dpi
Copy Resolution	600 x 600 dpi
Type	All in One Printer
Print Speed (Color)	20 ppm
Paper Size	A3, A4, A5, B4, B5
Connectivity	USB, Ethernet, Wi-Fi
Copy Speed	20 ppm
Fax Transmission Speed	33.6 kbps