Messages Displayed on the Touch Panel 13
TROUBLESHOOTING FOR THE HARDWARE
0.Messages Displayed on the Touch Panel
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems
and how to solve them are described in the table below.
Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is
open.
Check the cover on the touch panel and close
it.
Misfeed in *** Paper misfeed has occurred
inside the equipment.
Remove the misfed paper following the
guidance displayed on the touch panel.
P.19 “Clearing a Paper Misfeed”
Install new *** toner cartridge No toner is left. (For color
models and e-STUDIO5008LP
Series, “***” indicates the
applicable color.)
(The colors are shown
abbreviated when two or more
toners are running out: Y:
yellow, M: magenta, C: cyan, K:
black, and E: erasable blue)
See the color indication on the touch panel
and replace the toner cartridge.
(For color models and e-STUDIO5008LP
Series, about another 50 copies can be made
after this message appears. The number
varies depending on the conditions of
copying.)
P.73 “Replacing a Toner Cartridge”
*** Toner Not Recognized
Check the toner cartridge
The toner cartridge indicated by
*** is not installed at all or
improperly so.
Install the toner cartridge correctly.
P.73 “Replacing a Toner Cartridge”
The terminal of the toner
cartridge is stained.
Wipe the terminal with a soft cloth.
The recommended toner
cartridge is not being used.
Use the recommended toner cartridge.
P.73 “Replacing a Toner Cartridge”
Check paper size setting on
control panel for drawer N.
Check the direction or size of
the paper.
Paper misfeed has occurred
because of the mismatch
between the paper size placed
in drawer N and the size
registered for the drawer N in
the equipment.
Just removing the misfed paper does not
prevent another paper from being misfed. Be
sure to correctly register the paper size in the
equipment.
P.60 “Clearing paper misfeeds caused by a
wrong paper size setting”
Wait (Performing Self-check) The equipment is undergoing
maintenance to keep its
imaging quality.
Wait until the adjustment is completed and
the message disappears.
Adjusting. Wait until printing
resumed.
The equipment is performing
the adjustment of its inside
temperature.
Wait until the adjustment is completed and
the message disappears.
Time for cleaning. Open the
front cover and follow the
guidance.
The main charger, LED print
head or slit glass needs
cleaning.
Clean the main charger, LED print head and
slit glass.
P.90 “Cleaning the Inside of the
Equipment”
Check the original and set it
again
The original is misfed inside of
the ADF.
Remove the misfed original following the
guidance on the touch panel.
P.22 “ADF”
The direction or the size of the
original placed on the ADF is
incorrect.
Check the direction and the size of the
original and then replace it on the ADF. Then
reattempt the operation.
Change direction of original The orientation of the original
placed on the original glass is
incorrect.
Change the orientation of the original by 90
degrees and place it on the original glass.
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