7.SYSTEM ADMINISTRATION
Safeguarding Data 117
7 SYSTEM ADMINISTRATION
Unlocking user boxes
When the Lockout Setting of e-Filing is set to “Enable” in the Password Policy, if an incorrect user box password is entered
a specified number of times consecutively, the user box is locked so that it cannot be used for a certain time. The system
administrator can unlock user boxes which have been locked by entering incorrect password.
The Password Policy can be set in TopAccess. For details of the password policy, refer to the TopAccess Guide.
1
Log on to the Administrator page.
P.39 “Logging in as a system administrator”
The Box Management page is displayed.
y For locked user boxes, “Locked” is displayed in the Status.
y You can display the Box Properties window by clicking the box number or box name link.
2
Select the check box of the user box that you want to unlock, and the click [Unlock].
The lock of the selected user box is released.
For more information about the Box Management Subtab, see the following page:
P.43 “[Box Management] subtab”
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