TROUBLESHOOTING FOR PRINTING
Client Problems 29
0.Client Problems
This section describes how to identify and correct the problems caused by the clients* connected to the equipment.
* One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing.
Checking the client status
The printing problems are caused by the printer driver settings, network settings, errors in the network connections,
and so forth. First, contact the administrator of the equipment to see if there is one of these kinds of problems, or see
the following sections:
P.26 “Printer Driver Problems”
P.28 “Network Connection Problems”
P.44 “Printing Problems (Network Related)”
Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fail, the
problem may be caused by the client.
Problem Description
The jobs sent from a client cannot be printed.
Corrective Action
The checklist below will help you identify the cause of the error and direct you to information resolving the problem. If
the problem persists after you have followed all of the steps, contact your service representative.
No. Check... Yes No Corrective Action
1 Does the equipment work properly? Are
copy jobs output properly?
Next
Step
Check the device status displayed in the
Device page of TopAccess.
P.58 “Hardware Status Icons on
TopAccess [Device] Tab”
2 See the Device page of TopAccess. Are the
options specified for the job supported by
the hardware configuration?
Next
Step
If not, delete the job, install the required
components, and try again. Contact your
service representative for further
information.
3 Can you print the jobs from other clients?
Next
Step
See the following section to fix the
problem.
P.28 “Cannot print with the equipment
(network connection problems)”
4 Have you ever printed successfully from
this client?
Next
Step
See the following section to fix the
problem.
P.26 “Cannot print (port setting
problems)”
5 Did you set up the printer driver other
than by an SMB connection?
Next
Step
See the following section to fix the
problem.
P.28 “Cannot print with SMB print”
6 (For Mac OS only)
Is the equipment displayed in Printers &
Scanners?
Next
Step
Refer to the Software Installation Guide.
7 The problem is most likely to be related to a client-side error. Refer to the Printing Guide to fix the problem.
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