CONTENTS 5
CONTENTS
Preface................................................................................................................................................. 3
How to read this manual ............................................................................................................................................ 3
Chapter 1 CONFIRMING JOB STATUS ON THE TOUCH PANEL
Confirming Job Statuses of Printing/Copying/Scanning/Faxing................................................................. 8
Confirming jobs in progress or ones in waiting.......................................................................................................... 8
Confirming job history............................................................................................................................................... 13
Confirming the status of drawers.............................................................................................................................. 14
Confirming amount of toner remaining ................................................................................................................... 15
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems ............................................................................................................................... 18
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems.............................................................................................................................. 24
Clearing print job errors ............................................................................................................................................ 24
Cannot remember the document password for a Private Print job........................................................................ 25
Printing a document including many graphics takes time...................................................................................... 25
Does not output even when you enter your department code on Mac OS............................................................. 25
Printer Driver Problems....................................................................................................................... 26
Cannot print (port setting problems) ....................................................................................................................... 26
Cannot print (SNMP Community Name problems).................................................................................................. 26
Command line options not processed...................................................................................................................... 26
Retrieval of printer configuration failed ................................................................................................................... 27
Cannot change settings on the [Device Settings] tab .............................................................................................. 27
Network Connection Problems............................................................................................................. 28
Cannot print with the equipment (network connection problems) ....................................................................... 28
Cannot print with SMB print...................................................................................................................................... 28
Client Problems .................................................................................................................................. 29
Checking the client status ......................................................................................................................................... 29
Hardware Problems ............................................................................................................................ 30
Print jobs not output ................................................................................................................................................. 30
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems.............................................................................................................................. 32
Cannot E-mail my scans ............................................................................................................................................ 32
Cannot find the data saved in the shared folder...................................................................................................... 32
Cannot perform scanning from a PC with Office 2013 or later ................................................................................ 32
OCR does not work well............................................................................................................................................. 33
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems ............................................................................................................... 36
e-Filing Web Utility terminates the session .............................................................................................................. 36
Numerous sub windows repeatedly appear ............................................................................................................ 36
Displaying the items in the Contents Frame takes a long time ............................................................................... 36
Error messages........................................................................................................................................................... 37
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