Toshiba E-STUDIO6508A - Printing Problems (Network Related); SMB Print in a Windows Operating System Environment

44 Printing Problems (Network Related)
0.Printing Problems (Network Related)
Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP
environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also
assures an easier network implementation, although you may be required to customize the settings to accommodate
them in your particular environment.
Some common network configurations are shown below, along with the steps required to configure the equipment. If
you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact
your service representative.
 You can change the network protocol settings on the touch panel of the equipment or with TopAccess (the
Administration page).
 For the error messages that appear during the installation of the printer drivers, refer to the Software Installation
Guide.
 SMB print in a Windows operating system environment
No. Check... Yes No Corrective Action
1 Are the IP address properties correctly
set?
Next
Step


Set up the IP address correctly.
2 Is the Microsoft computer name (device
name) unique?
Next
Step


Set up the device name correctly.
3 Is the workgroup name valid and correctly
entered?
Next
Step


Set up the workgroup correctly.
4 Is LLMNR enabled? Next
Step


Enable LLMNR referring to the TopAccess
Guide.
5 When IPv4 is supported: Is the WINS server
address correctly set?
Next
Step


When IPv4 is supported: Set up the WINS
server address correctly, or enter “0.0.0.0”
for the WINS server address to disable the
WINS service.
6 When IPv4 is supported: If the client
computers are located in different
segments, is the WINS service correctly
provided?
Next
Step


When IPv4 is supported: Set up the WINS
server and enable it on the equipment to
allow users access from a different
segment.
7 Can you see the equipment in Windows
Network Neighborhood?
Next
Step


See the following section to fix the
problem:
 P.40 “Cannot locate the equipment in
the network”
8 Were the proper printer drivers installed? Next
Step


Refer to the Software Installation Guide
to install the proper printer drivers.
9 Is the driver’s port name valid? Next
Step


Refer to the Software Installation Guide
to configure the proper port.
10 Can you print with the equipment?
End 
See the following section to fix the
problem:
 P.28 “Cannot print with the equipment
(network connection problems)”