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If Something Goes Wrong
The Windows
®
operating system is not working
Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the Operating System and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise.
If Windows
®
fails to start properly twice, the Windows
®
Boot
menu will launch. To enter the Advanced Startup options
manually:
1 From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen.
2 When the Windows
®
charms appear, click or touch the
Settings ( ) charm.
3 Click or touch
Change PC Settings.
4 Click or touch
Update and recovery.
5 Click or touch
Recovery.
6 Click or touch
Restart Now under Advanced
Startup
.
The device restarts.
7 Click or touch
Troubleshoot from the menu.
You now have several options:
Refresh your device
❖ Your files and personalization settings won't change
❖ Your device settings will be changed back to their
defaults
❖ Your Apps from the Windows
®
Store are retained
❖ Apps you installed are removed
❖ A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s
data)” on page 55.
Reset your device
❖ All of your personal files and apps are removed
❖ Your device settings are changed back to their defaults
For more information, see “Reset your PC” on page 57.
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