Trouble Shooting
Problems
Possible Reasons
Solutions
H1 cannot be charged.
• The power supply does not connect
well.
• H1 Is not connected well with the
charging station.
• Please check the connection of
the power supply.
• Please re-place H1 on the
charging station
The handle control
does not work.
• The battery capacity is low.
• The handle does not connect well.
• Please check the battery capacity
and charge it.
• Please re-install the handle.
H1 doesn't work.
• The Dirty Water Tank is full.
• The Dirty Water Tank Is not installed.
• The Roller Brush Is not installed.
• Please empty the Dirty Water Tank.
• Please check and install the Dirty
Water Tank.
• Please check and install the Roller
Brush.
The vacuum is weaker than
ever when cleaning.
• The Hepa is blocked.
• The Hepa is wet.
• The Scraper is not installed well.
• The pipeline is blocked
• Please check and clean the
HEPA.
• Please dry the HEPA first.
• Please check and re-install the
scraper.
• Please clean the pipeline.
The Clean Water Tank is
leaking.
• The Clean Water Tank is not installed
well.
• The lid is not screwed well.
• Please re-install the water tank.
• Please screw the lid well.
No water comes out.
• The Clean Water Tank is empty.
• The Clean Water Tank is not installed
well.
• H1 is in Suction mode.
• Please fill up the Clean Water
Tank.
• Please re-install the water tank.
• Enter into the auto mode.
Too much water on floor
when cleaning
• The Hepa is blocked or aging
• The roller brush is aging
• The scrapper is aging
• Please clean the Hepa or
replace a new one
• Replace a new roller brush
• Replace a new scrapper
No voice
• The voice function is off.
• Turn on the voice switch.
H1 does not work in Self-
Cleaning Mode
• H1 does not connect with power
supply.
• The Dirty Water Tank is full.
• Clean water shortage.
• Please check and connect with
the power supply well.
• Please empty the Dirty Water
Tank.
• Please fill up the Clean Water
Tank.
There are water drops at air
outlet.
• The HEPA is not installed.
• H1 was tilted hard.
• H1 vacuums the foam liquid.
• Please check and install the
HEPA.
• Use the machine correctly.
• Empty the Dirty Water Tank in
time.
Always get alarm "please
empty the dirty water tank".
• The HEPA is blocked.
• The Dirty Water Tank is full.
• The pipe is blocked or the dirt
detection sensor is dirty.
• Please clean the HEPA.
• Please empty the Dirty Water
Tank.
• Please clean the pipe and dirt
detection sensor.
H1 does not turn on
• H1 is in auto protection for
overheating.
• Restart H1 after cooling down.
22 ENGLISH
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