1、Problem with connectivity/The left and
right headphones are not paired / the
headphones cannot be connected to the
device/only one earbud connect the phone
Hello customer,
Thanks for your contact.We sincerely apologize for your inconvenience.
Could you please help to fully charge the earbuds and thn reset the earbuds?(See the a
ttachment)
(See the reset video link, T10 and T8 have the same reset steps)
http://www.tozostore.com/t8guide/
There are 3 steps for the reset steps:
--1-- Before reset, please delete the ALL TOZO Bluetooth records(include [TOZO-T10-L] an
d [TOZO-T10-R]) at your phone, then turn off the Bluetooth at your phone.
--2-- The two earbuds have to reset at a same time. (With press for 5 seconds to turn
off earbuds, release the hand, then press both earbud`s button at a same time and
hold for 15 Seconds until purple light flash twice, reset done.)
--3--After reset done, please press both earbuds for 3 seconds to turn on both earbuds,
then you can turn on your phones Bluetooth and connect the [TOZO-T10-R] at your
phone again.
Best regards
TOZO Customer Service
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