Basic Troubleshooting Guidelines
I can’t get the internet speed as per subscribed?
There are many factors that caused you can’t get maximum internet speed like a such as poor WiFi
coverage, WiFi deadzones, WiFi interference, device software/hardware issues and many more.
To measure the actual internet speed, please disconnect all the devices from the WiFi/LAN network
then please perform the speed test by using direct cable to the computer.
The steps can advice customer to reduce the slow connectivity issues:
1. Frequently reboot the RGW (enable auto reboot in the RGW setting). The RGW will scan and auto
assign to the best channel after rebooted, thus can minimize the WiFi interference issue.
2. Connected to WiFi 5GHz band.
3. Use Mesh WiFi/extender/booster to enhanced the WiFi signal.
4. Check the device specs to know about device capability.
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