Frequently Asked Questions
Question 1
How do I reset my powerline adapter?
With the powerline adapter plugged into an electrical outlet, press and hold the Pair button for
more than 6 seconds until the Power LED goes off momentarily and then comes back on.
Question 2
What should I do if the Powerline LED is off?
Answer 1: Try another wall socket and make sure all powerline devices are on the same electrical
circuit.
Answer 2: Try to set up a powerline network by pairing. Refer to the instructions for step by step.
Answer 3: If the problem persists, contact TP Links technical support.
Question 3
What should I do if there is no internet connection in my powerline network?
Answer 1: Make sure all powerline devices are on the same electrical circuit.
Answer 2: Make sure the Powerline LED’s are lit on all of your powerline devices. If they are not, pair
all devices again.
Answer 3: Make sure all devices are correctly and securely connected.
Answer 4: Check if you have an internet connection by connecting the computer directly to the
modem or router.
Question 4
What should I do if a successfully-paired powerline device does not reconnect after it is
relocated?
Answer 1: Try another socket and make sure it is on the same electrical circuit.
Answer 2: Try to pair the device again, and make sure the Powerline LED is on.
Answer 3: Check for possible interference due to a washing machine, air conditioner or other
household appliance that may be too close to one of the powerline devices. Plug the apliance
into the integrated electrical socket to remove the electrical noise if your powerline device has
an integrated electrical socket.
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