Troubleshooting
1) Check your cables and make sure they are all plugged in correctly,
including the telephone line, Ethernet cables and power adapter.
2) Check to see if you can log on to the web management page of the
modem router. The default address of the web management page is
http://192.168.1.1. If you can, try the following steps. (If you can
not, please refer to T1 to configure TCP/IP Properties and then try to
access the Internet again.)
3) Consult your ISP and make sure all the VPI/VCI, Connection Type,
account username and password are correct. If they are not, please
repleace them with the correct settings and try again.
4) If you still cannot access the Internet, please restore your modem
router to its factory default settings and reconfigure your modem
router following the instructions in this QIG.
5) Please feel free to contact our Technical Support if the problem still
exists.
T2. What can I do if I cannot access the Internet?
Web-based Quick Setup Wizard
The WLAN function is enabled by default. It is strongly
recommended to change the SSID (Wireless Network
Name) and set a Pre-Shared Key for network security.
Keep other settings by default, then click NEXT.
www.tp-link.com
TP-LINK TECHNOLOGIES CO., LTD.
10
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For more details about Troubleshooting and
Technical Support contact information, please
log on to our Technical Support website:
http://www.tp-link.com/en/support
6
For the advanced congurations, please refer to the User Guide at http://www.tp-link.com．
T1. How can I set my computer to Obtain an IP
address / DNS server address automatically?
T4. What can I do if I forget my password?
8
Enter the Username and Password provided by your ISP
and then click NEXT.
Disable Wireless Security is not recommended.
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9
Reset the modem router rst and then use the default user name and
password: admin/admin.
Record your PPPoE information here:
Username:
Password:
Record your wireless information here:
SSID(Wireless Network Name):
Pre-Shared key:
Technical Support
For all other technical support, please contact us by using the following details:
For more troubleshooting help, go to
http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to
http://www.tp-link.com/en/support/download
For Mac OS X
1) Click the Apple icon on the upper left corner of the screen.
2) Go to “System Preferences -> Network”.
3) Select Airport on the left menu bar, and then click Advanced for
wireless conguration; or select Ethernet for wired conguration.
For Windows 7
1) Click “Start -> Control Panel -> Network and Internet -> View
network status -> Change adapter settings”.
2) Right-click Wireless Network Connection (or Local Area
Connection), and then click Properties.
3) Select Internet Protocol Version 4 (TCP/IPv4), and then click
Properties.
4) Select Obtain an IP address automatically and Obtain DNS
server address automatically. Then click OK.
For Windows XP
1) Click “Start -> Control Panel -> Network and Internet
Connections -> Network Connections”.
2) Right-click Wireless Network Connection (or Local Area
Connection), and then click Properties.
3) Select Internet Protocol (TCP/IP), and then click Properties.
4) Select Obtain an IP address automatically and Obtain DNS
server address automatically. Then click OK.
For Windows 8
1) Move your mouse to the lower right corner and click the
Search
icon
in the Popups.
2) Go to
Apps
, type
Control Panel
in the search box and press
Enter
.
3) Go to
“Control Panel -> View network status and tasks > Change
adapter settings”
.
4) Right-click
Ethernet
, select
Properties
. Then double-click
Internet
Protocol Version 4 (TCP/IPv4)
.
5) Select
Obtain an IP address automatically and Obtain DNS server
address automatically
. Then click
OK
.
4) In the Congure IPv4 box under TCP/IP, select Using DHCP.
5) Click Apply to save the settings.
T3. How can I restore my modem router’s conguration
to its factory default settings?
Once the modem router is reset, the current settings will be lost and you will
need to reconfigure the modem router. We strongly suggest you back up
the current settings before resetting the modem router. For more Backup
information, please refer to 4.6.3 Firmware on User Guide.
With the modem router powered on, use a pin to press and hold the RESET
button on the rear panel for 8 to 10 seconds before releasing it.
The basic settings for your modem router are
completed. Please open the web browser and try to log
on to http://www.tp-link.com to test your Internet
connection.
( For users unable to run the Resoure CD )
Complete the conguration and click NEXT.
Quick Start has completed. Click CLOSE to make your
settings take eect.
Select the corret time zone for the modem router, and
then click NEXT.
Select the Connection Type given by your ISP and then
click NEXT. Here we use PPPoE/PPPoA as an example.
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UK
Singapore
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of dierent carriers, IDD.
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
Tel: +65 6284 0493
Fee: Depending on rate of dierent carriers.
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on
the time of day. Mobile: 15p-40p/min,
depending on your mobile network.
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7days a week
Germany / Austria
Tel :+49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: support.de@tp-link.com
Service Time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 ( DST in Germany)
* Except bank holidays in Hesse
USA / Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com(USA)
support.ca@tp-link.com(Canada)
Service time: 24hrs, 7days a week
Malaysia
Toll Free: 1300 88 875 465
E-mail: support.my@tp-link.com
Service time: 24hrs, 7days a week
Russian Federation
Tel: 8 (499) 754 5560(Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail: support.ru@tp-link.com
Service time: From 9:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF
Tel: (+62 ) 021 6386 1936
Fee: Depending on rate of dierent carriers.
E-mail: support.id@tp-link.com
Service time: Sunday to Friday, 09:00 to12:00;
13:00 to18:00 *Except public holidays
Switzerland
Tel: +41 (0)848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of dierent time.
E-mail: support.ch@tp-link.com
Service time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)
Indonesia
Australia / New Zealand
Turkey
Tel: NZ 0800 87 5465(Toll Free)
AU 1300 87 5465(Depending on 1300 policy.)
E-mail: support.au@tp-link.com (Australia)
support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week
Tel: 0850 72 444 88（Turkish Service）
Fee: Depending on rate of dierent carriers.
E-mail: support.tr@tp-link.com
Service time: 09:00 to 21:00 , 7days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of dierent carriers.
E-mail: support.it@tp-link.com
Service time: Monday to Friday, 09:00 to 13:00;
14:00 to 18:00
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on rate
of dierent carriers.
E-mail: support.ua@tp-link.com
Service time: Monday to Friday, 10:00 to 22:00
Toll Free: 0800 608 9799(Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Friday,09:00 to 20:00;
Saturday, 09:00 to 15:00
Brazil
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of dierent carriers.
E-mail: support.pl@tp-link.com
Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or
GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: support.fr@tp-link.com
Service time: Monday to Friday, 09:00 to 18:00
*Except French Bank holidays
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