11. Frequently Asked Questions
If a problem occurs to your DrivePro™, please first check the instructions listed below before
sending your DrivePro™ for repair. If you cannot find any ideal solution to your question below,
please consult your dealer, service center, or local Transcend branch office for further help. You can
also visit Transcend website for FAQ and Technical Support services. For any Hardware issues,
please refer to the DrivePro™ User’s Manual.
My computer operating system cannot detect my DrivePro™
Please check the followings:
1. Is your DrivePro™ properly connected to the USB port? If not, unplug and connect it again.
Make sure that both ends of the USB cables are properly connected as shown in the User’s
2. Is your DrivePro™ connected to the Mac keyboard? If yes, try to plug it in an available USB port
on your Mac Desktop directly.
3. Is the computer’s USB ports enabled? If not, refer to the user’s manual of your computer (or
motherboard) to enable them.
Nothing happens when I press the “Emergency Recording” button.
Emergency Recording only works in the recording mode.
DrivePro™ continues to record after I turn off my car engine.
Cigarette lighter sockets of some types of vehicles will still supply power after the car engine is
turned off. If your car is of this type, please unplug your car video recorder from the cigarette
lighter socket to avoid unnecessary power consumption and unexpected issues.
Will DrivePro™ Car Video Recorder continue to record if the microSD card capacity is full?
DrivePro™ series is equipped with loop recording function. The earliest photos will be rewritten
by the new ones if the microSD card capacity is full.
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