12
SGETF10xx-1xx
24-hour Technical Support: 1-800-260-1312 International: 00-1-952-941-7600
Troubleshooting
If the media converter fails, isolate and correct the fault by determining the answers
to the following questions and then taking the indicated action:
1. Is the PWR (power) LED illuminated?
NO
• Is the power adapter the proper type of voltage and cycle frequency for
the AC outlet?
• Is the power adapter properly installed in the media converter and in the
outlet?
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
• Proceed to step 2.
2. Is the RXC (copper link) LED illuminated?
NO
• Check the twisted-pair copper cables for proper connection.
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
• Proceed to step 3.
3. Is the LKF (fiber link) LED illuminated?
NO
• Check the fiber cables for proper connection.
• Verify that the TX and RX cables on the media converter are connected
to the RX and TX ports, respectively, on the other device.
• If the media converter is connected to another SGETF10xx-1xx using
fiber, verify the fiber Auto Negotiate is disabled (DIP-switch 5 in the UP
position).
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
• Proceed to step 4.
4. Is the RXC (copper receive) LED flashing?
NO
• If there is activity on the 1000Base-T port, disconnect and reconnect the
twisted-pair copper cable to restart the initialization process.
• Restart the workstation to restart the initialization process.
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
YES
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
13
techsupport@transition.com -- Click the “Transition Now” link for a live Web chat.
Contact Us
Technical support
Technical support is available 24-hours a day
US and Canada: 1-800-260-1312
International: 00-1-952-941-7600
Transition now
Chat live via the Web with Transition Networks Technical Support.
Log onto www.transition.com and click the Transition Now link.
Web-based seminars
Transition Networks provides seminars via live web-based training.
Log onto www.transition.com and click the Learning Center link.
E-Mail
Ask a question anytime by sending an e-mail to our technical support staff.
techsupport@transition.com
Address
Transition Networks
10900 Red Circle Drive
Minnetonka, MN 55343, U.S.A.
telephone: 952-941-7600
toll free: 800-526-9267
fax: 952-941-2322
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