APPENDIX
CUSTOMER SERVCE
There are many ways of getting the customer service you need.
You can contact us at: katsales@alternatemode.com. Call us at 877-933-6237 or 413-594-5190. You
can fax us at: 413-592-7987. We have a forum on our website, www.alternatemode.com as well as a
knowledge base software program on the website as well. We have a Video Help Desk on the Support
page of the site and finally we have live internet broadcasts on www.alternatemode.tv
IF YOU NEED TO SEND THE trapKAT BACK TO THE FACTORY
If you need your trapKAT repaired or worked on for any reason, call our Customer Service staff and
ask for an “RA” number. This is a “Return Authorization” number. When you call in your RA, our
staff will ask you for information like your name, address, phone number, serial number, purchase date,
software version (power-up display) and a description of the problem. Write this “RA” number on the
outside of the box when you send it back to Alternate Mode.
SHIPPING: If you need to ship the trapKAT back in for a repair or an update, use care and good
judgment. It is best to save the original packing material to make shipping easy and safe. If you do not
have the original packing material, box the trapKAT in tight with packing noodles, paper, etc. so that it
is not flopping around in the box during shipping. Leave enough space inside the box to pad the
corners of the trapKAT. Shipping expenses and proper packing of instruments shipped to
Alternate Mode are the responsibility of the consumer.
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