Trojan TrojanUVMax Pro10 - WARRANTY COVERAGE AND CLAIMS; How to Get Warranty Assistance; Specific Component Warranty Periods; General Warranty Limitations and Terms

INSTALLATION
OVERVIEW
WARRANTY
MAINTENANCEOPERATION
Our Commitment
TomaximizethesuperiorqualityofTrojanUVdisinfection,eachproductmustbeproperlysized,installed,andmaintained.Ifyouexperiencedifficultywithyour
Trojanproduct,ourTechnicalSupportCentreisavailabletohelpyou.
Duringtheapplicablewarrantyperiodnotedbelow,Trojanwillprovidewarrantycoverage,describedbelow,foryourproduct.
How to Get Help
Toobtainhelpunderthiswarranty,contacttheTrojanTechnicalSupportCenterat1-800-265-5774orbyemailatresidential@trojanuv.com.Pleasehave
availablethemodelnumber,thedateofpurchase,thenameofthedealerfromwhomyoupurchasedyourTrojanproduct(“thesourcedealer”),aswellasa
descriptionoftheproblemyouareexperiencing.ATrojantechnicianwillhelpyoutroubleshoottheproblemandisolatethedefectivepart.
Toestablishproofofpurchasetomakeawarrantyclaim,youwillneedtoeitherretainyouroriginalinvoiceorcompleteandreturnawarrantycard,whichwill
registeryouasaproductownerinTrojan’sdatabase.
Specific Warranty Coverage
WarrantycoverageisspecifictothefollowingTrojanproducts:TrojanUVMax™
Ten-Year Limited Warranty for TrojanUVMax™ Reaction Chamber
TrojanwarrantsthereactionchamberontheTrojanUVMax™producttobefreefromdefectsinmaterialandworkmanshipforaperiodoften(10)yearsfromthedate
ofpurchase.Duringthistime,Trojanwillrepairorreplace,atitsoption,anydefectiveTrojanUVMax™reactionchamber.
PleasereturnthedefectiveparttoaTrojandealer,whowillreturnittoTrojan.Trojanwilleithermakethenecessaryrepairsor,ifTrojandeterminesthata
replacementisrequired,willprovideareplacementpart.Trojanwillthenreturntheparttothedealer.Thiswarrantydoesnotincludeshippingandhandling
chargeswhichwillbecollectedfromyoubythedealer.
Partsrepairedorreplacedunderthisten(10)yearwarrantywillbecoveredunderwarrantytotheendoftheoriginalten(10)yearwarrantyperiod.Thiswarrantyis
alsosubjecttotheconditionsandlimitationsoutlinedundertheheading"GeneralConditionsandLimitations"below.
Five-Year Limited Warranty for Structural, Hardware and Electrical Components
Trojanwarrantsthestructural,hardware,andelectricalcomponentstobefreefromdefectsinmaterialandworkmanshipforaperiodoffive(5)yearsfromthedate
ofpurchase.Duringthistime,Trojanwillrepairorreplace,atitsoption,anydefectivepartscoveredbythewarranty.
PleasereturnthedefectiveparttoaTrojandealer,whowillreturnittoTrojan.Trojanwilleithermakethenecessaryrepairsor,ifTrojandeterminesthata
replacementisrequired,willprovideareplacementpart.Trojanwillthenreturntheparttothedealer.Thiswarrantydoesnotincludeshippingandhandling
chargeswhichwillbecollectedfromyoubythedealer.
Partsrepairedorreplacedunderthisfive(5)yearwarrantywillbecoveredunderwarrantytotheendoftheoriginalfive(5)yearwarrantyperiod.Thiswarrantyis
alsosubjecttotheconditionsandlimitationsoutlinedundertheheading"GeneralConditionsandLimitations"below.
One-Year Limited Warranty for Lamps, Sleeves and UV Sensors
Trojanwarrantsoriginallamps,sleevesandUVsensorstobefreefromdefectsinmaterialandworkmanshipforaperiodofone(1)yearfromthedateofpurchase.
Duringthistime,Trojanwillrepairorreplace,atitsoption,anydefectivepartscoveredbythewarranty.
ThewarrantyperiodforlampsandsleevesmaybeverifiedusingdatecodesinadditiontopurchasereceiptsandTrojan'sdatabaseofregisteredowners.Trojan
willadviseyouwhetherthedefectiveitemneedstobereturnedtoaTrojandealerforfailureanalysis.Replacementlampsandsleevesprovidedunderwarrantywill
besenttoyourTrojandealer.
IftheUVsensorexperiencesaproblemwhichTrojanconfirmsiscoveredbywarranty,pleasereturnthesensortoaTrojandealerwhowillreturnittoTrojan.Trojan
willeitherrepairorreplacethesensorandreturnthesensortoyourdealer.
Thiswarrantyonlamps,sleevesandsensorsdoesnotincludeshippingandhandlingchargeswhichwillbecollectedfromyoubythedealer.Partsreplacedunder
thisone(1)yearwarrantywillbecoveredunderwarrantytotheendoftheoriginalone(1)yearwarrantyperiod.Thiswarrantyisalsosubjecttotheconditions
andlimitationsoutlinedundertheheading"GeneralConditionsandLimitations"below.
Warranty for Replacement Lamps and Parts
Trojanwarrantsreplacementlamps,purchasedforbi-annualroutinemaintenance,andotherpartspurchasedtorepairproductcomponentsthatarenolonger
coveredbytheoriginalwarranty,tobefreefromdefectsinmaterialandworkmanshipforaperiodofthree(3)monthsfromthedateofpurchase.Duringthistime,
Trojanwillrepairorreplace,atitsoption,adefectivereplacementlamporpartfreeofchargeexceptforshippingandhandlingcharges.
Thewarrantyperiodonreplacementlampsandpartswillbeverifiedusingdatecodesand/orpurchasereceipts.Trojanwilladviseyouwhetherthedefectiveitem
needstobereturnedtoaTrojandealerforfailureanalysis.ReplacementlampsandpartsprovidedunderwarrantywillbesenttoyourTrojandealer.
General Conditions and Limitations
Noneoftheabovewarrantiescoverdamagecausedbyimproperuseormaintenance,accidents,actsofGodorminorscratchesorimperfectionsthatdonot
materiallyimpairtheoperationoftheproduct.ThewarrantiesalsodonotcoverproductsthatarenotinstalledasoutlinedintheapplicableOwner'sManual.
ThelimitedwarrantiesdescribedabovearetheonlywarrantiesapplicabletotheTrojanproductslistedinthe"SpecificWarrantyCoverage"section.These
limitedwarrantiesoutlinetheexclusiveremedyforallclaimsbasedonafailureofordefectinanyoftheseproducts,whethertheclaimisbasedoncontract,tort
(includingnegligence),strictliabilityorotherwise.Thesewarrantiesareinlieuofallotherwarrantieswhetherwritten,oral,impliedorstatutory.Withoutlimitation,
nowarrantyofmerchantabilityoroffitnessforaparticularpurposeshallapplytoanyoftheseproducts.
Trojandoesnotassumeanyliabilityforpersonalinjuryorpropertydamagecausedbytheuseormisuseofanyoftheaboveproducts.Trojanshallnotinany
eventbeliableforspecial,incidental,indirectorconsequentialdamages.Trojan'sliabilityshall,inallinstances,belimitedtorepairorreplacementofthedefective
productorpartandthisliabilitywillterminateuponexpirationoftheapplicablewarrantyperiod.
WARRANTY
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