20. Recommended service intervals
For any service technician it´s important to have information about the life
expectancy of the different components.
The idea behind is to be able to decide whether a replacement is covered by the
warranty or not. Please study the following information in detail. The warranty
regulations are in every users manual, please refer in disputes to it.
Warranty Regulations
For devices of the laser product family Speedy and Power Laser PRO TROTEC
Produktions- und VertriebsGmbH, Wels (hereinafter called "TROTEC") grants a
warranty of 3 years from the date of purchase (datum of distribution) for devices of
the laser product family Speedy and Power Laser PRO. During this time TROTEC
will, according to your preference, replace all parts of those products, which by failure
in material or design cause a failure of the readiness for operation, with a part of
equal value or to repair it free of charge. Under warranty the cost of both parts and
freight (standard freight) are covered by TROTEC.
TROTEC must be notified immediately if faults are noticed. Send the part in its
original packaging to TROTEC or to a designated point of service and at TROTEC’s
discretion, customers receive a credit note for sending the replacement part. All
replaced parts become property of TROTEC. Repair of failures does not extend the
warranty obligation.
Wear-and-tear on parts is not covered by the warranty with the following exceptions;
A warranty covers 1000 hours operating time for wear-and-tear on parts of motors (in
particular replacement of brushes of the servo motors.). Optics (lenses and mirrors)
are covered by a three-year warranty when an exhaust system from TROTEC is
used, or if a different exhaust system is used and a certification of the flow capacity
is presented immediately and certified by TROTEC in writing to be sufficient. The
warranty for optics however is void if replacement is necessary due to insufficient or
inappropriate cleaning (e.g. scratching during cleaning). (Typical image with optics
damaged by inappropriate cleaning: Shooting through mirror or lens). The refilling of
the laser tube with gas mixture is considered natural wear-and-tear and is not
covered by the warranty. With wear-and-tear on parts, the warranty only covers
damage that already existed at the time of distribution of the device, and was
claimed immediately.
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