Contacting Customer Service 5–3
Returning for Service
Visit our website at http://rma.tsi.com and complete the on-line
“Return Merchandise Authorization” form or call TSI at 1-800-
874-2811 (USA), (651) 490-2811, or 001 651 490-2811
(International) for specific return instructions.
Customer Service will need the following information:
• The instrument model number
• The instrument serial number
• A purchase order number (unless under warranty)
• A billing address
• A shipping address
Use the original packing material to return the instrument to TSI.
If you no longer have the original packing material, remove the
cyclone, cap or seal the inlet orifice, and cover all connector ports
to prevent debris from entering the instrument. Package
instrument for shipment ensuring the front display and the inlet
orifice inlet are protected.
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