Warranty, Maintenance and Repair
All TSL equipment is guaranteed for one year from the date of delivery to the customer’s premises. If
the equipment is to be stored for a significant period, please contact TSL concerning a possible
extended warranty period.
Failure during warranty
If any TSL product should fail or become faulty within the warranty period, first please check the PSU
fuses.
All maintenance work must be carried out by trained and competent personnel.
Technical support information
E-Mail address: support@tsl.co.uk
Telephone Support Number: +44 (0) 1628 564610
If equipment has to be returned to TSL for repair or re-alignment, please observe the following:
TSL Returns Procedure
Please email Support@TSL.co.uk or telephone +44 (0)1628 564610 and ask for Technical Support
who will assist in diagnosing the fault and will provide a Returns Number (RMA). This will enable us
to track the unit effectively and will provide some information prior to the unit arriving.
For each item, this unique Returns Number must be included with the Fault Report sent with the
unit.
A contact name and telephone number are also required with the Fault Report sent with the unit.
Fault report details required
Company:
Name:
Address:
Contact Name:
Telephone No:
Returns Number:
Symptoms of the fault (to include switch setting positions, input signals etc):
Packing
Please ensure that the unit is well packed as all mechanical damage is chargeable. TSL recommends
that you insure your equipment for transit damage.
The original packaging, when available, should always be used when returning equipment.
If returned equipment is received in a damaged condition, the damage should be reported both to
TSL and the carrier immediately.
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