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12. Troubleshooting
Problems Solutions
Phone
does not
turn on
1. Ensure you have held the power button
down for more than 5 seconds.
2. Re-insert the battery and retry phone
boot.
3. Plug charger into the phone and make
sure the battery is charged.
Cannot
connect
to a
network
1. Signal strength may be weak, try move
location and try again.
2. It may be possible that you are using
the phone beyond the network service
coverage area.
3. Check to make sure your SIM card is
inserted correctly and is valid. (contact
network provider)
No infor-
mation
displayed
when
phone is
on
1. Check SIM card is correctly installed.
2. You may need to unlock your key-pad
using the button on the side of the phone
or your keypad (password maybe required).
3. You may have permanently locked your
phone by entering the pin code incorrectly
3 times, obtain your PUK code from your
network provider.
4. Increase the screen brightness in settings.
Phone call
quality
poor
1. Increase the call volume use (+ -) key on
the side of the phone.
2. It may be that the network reception
is poor in your location. Try moving
to another area to achieve a better
connection.
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