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Thank you for purchasing a new Tuft &
Needle Essential Platform Bed Frame
(hereinafter the “bed frame” or “product”).
We hold ourselves to high standards and are
confident that you’ll be pleased with your
purchase. However, if you are dissatisfied
or if you discover a defect in your product,
simply review our 100-Night Trial Policy and
Limited Warranty and, if you believe that
you are entitled to take advantage of their
terms, please contact us at
support@tn.com.
All products are carefully inspected prior
to shipment. Please carefully inspect your
bed frame at the time of delivery. PLEASE
NOTE: If your bed frame or any part of it
arrives damaged, please notify us within
three (3) days of receipt of your delivery;
we will arrange for a replacement or return/
refund as necessary, and you will not be
responsible for any return fees or shipping
charges. Please reach out to us by email at
support@tn.com or by phone at
(877) 842-2586 to report items that are
100-Night Trial
damaged upon delivery. We reserve the
right to request images of such damage.
All claims for damage ascertainable under
initial inspection must be made within three
(3) days after you receive delivery of the
product; thereafter any physical damage to
the bed frame that you do not report within
three (3) days of delivery will invalidate the
remainder of your 100-Night Trial.
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