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16
Troubleshooting Tips
Possible Cause Solution
Master Volume Control turned down Check that the Master Volume Control is set to an appropriate level.
PC Volume Control turned down On your PC, click the Speaker icon in the System Tray (lower right corner of the
screen) and slide it up to an appropriate level.
Loose connection Confirm all connections are solid.
Possible Cause Solution
Not selected as an Input Device Select the Recon 320 as an Input Device as described in “Windows PC Setup” on
page 8. Additionally, check the Audio Settings in the specific software program you are
using.
Mic muted Check that the Mic is set to the Mic symbol on the In-Line.
Mic disconnected Confirm that the Removable Mic Boom is firmly inserted into the Headset.
No sound:
Voice Chat Drops:
Most in-game voice chat drops are caused by network congestion or “lag.” They usually subside after a few moments so please be
patient. In extreme cases, you may need to leave the game and return to reset the chat function.
If you use a wireless internet connection, low signal strength from your modem/router can make the voice chat malfunction. For best
results, we recommend a wired connection from your modem/router to your computer.
Microphone not working:
If your issue is not resolved by these steps, please visit turtlebeach.com/support
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