Turtle Beach Ear Force Stealth 400 - Troubleshooting Tips; Resolving No Sound Issues; Addressing Audio Interference

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Troubleshooting Tips
Possible cause Solution
Power is off
ConrmthattheHeadsetison.TheCharge/PairingStatus
LED should be illuminated blue. NOTE: The Headset must
be powered on for use, even when you’re connected via the
Mobile Cable.
Dead/low battery ConrmthattheHeadsetbatteryischarged.
Loose connection
Ingameconsoleuse,conrmthatWirelessTransmitteris
properly seated in the USB port and that the Digital Optical
Cableisrmlyconnectedatbothends.
Inmobileuse,conrmthattheMobileCableplugsarermly
seated in the Headset and the mobile device.
Lost pairing
ConrmthattheConnectionStatusLEDontheWireless
Transmitter stays on. If the LED is slowly pulsing on and off, it
indicates that the Wireless Transmitter isn’t communicating
with the Headset. See Pairing the Headset and the Transmitter
(page 15).
Incorrect audio format
ConrmthattheConnectionStatusLEDontheWireless
Transmitterstayson.IftheLEDisrapidlyashing,thegame
consoleisnotproperlyconguredfortheSTEALTH400.See
PS4™ Setup (page 9) or PS3™ Setup (page 12).
No Sound
Possible cause Solution
Poor Wi-Fi transmission
For best performance, stand within 20 feet from the Wireless
Transmitter.
Conrmthatthereisnowallorotherlargeobjectbetween
the Headset and Wireless Transmitter.
ConrmthatthelocationoftheWirelessTransmitterisclear
of obstructions and isolated from Wi-Fi base stations or other
potential sources of interference.
Audio Drops, Popping or Clicking Sounds