To pair the headset:
1. Connect the transmitter to the USB port on the Xbox console.
2. Press and hold the power button to power the headset on.
3. Wait for the headset and transmitter to pair. When the headset and transmitter are successfully
paired, the LEDs on both will turn solid green.
If the mic issues persist even after a power cycle is performed, please contact the support team
for additional assistance.
WHEN IN USB MODE
1. Headset Is Paired/Transmitter Is In USB Mode
The headset and transmitter must be paired in order for the mic to work, so first make sure that
the headset and transmitter have been successfully paired.
Please note that the transmitter must be plugged in to a USB port on the console for this pairing
to occur. To double-check the status of the headset and transmitter’s pairing, just take a look at
the LEDs on the headset and transmitter themselves. If both LEDs are lit up solid green, the
headset and transmitter are successfully paired.
If the LEDs are both solid green, double-check that the transmitter is in the correct mode. The
transmitter can be put in to two different modes: Xbox and USB. If the transmitter is in the Xbox
mode but is connected to a different USB device (not an Xbox console), you may have audio
issues, even if the headset and transmitter are paired successfully.
2. Check Platforms/Game Settings
For some platforms (a PlayStation console, a PC), the headset will need to be set as the default
device in the platform settings. In addition, the game or program itself will likely have its own
audio settings, which may include an independent setting for input and output device.
To check these settings, you'll need to go into the settings menu for the specific platform you are
looking to use the headset with. This will vary depending on your platform, as indicated here.
3. Recording Test
If the headset and transmitter are paired, the transmitter is in the correct mode, and the settings
(for the game/program and the platform being used) are configured correctly, try a recording test.
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