2. Scroll to the Party & Chats tab, then and select “Start A Party”. You do not need to invite any
other players to this party; you can perform this test even if you are the only member in the
party.
3. Speak into the mic. When you speak into the mic, does a ring light up around your icon next to
your Gamertag (in the list of party members)?
Please note whether you see that ring, and then proceed to Step 3.
3. Record a Test Message
1. Press the Xbox/Home button on the Xbox One Controller.
2. Scroll to the Party & Chats tab, and then select “New Chat”.
3. Select someone from the list – you do not need to select anyone in particular, as you will not
actually be sending a message. Once you have selected someone, tap the Menu button to
complete selection.
4. Two options will then appear: Write A Message (pencil icon, on the left) and Record A Message
(mic icon, on the right). Select the Record A Message icon on the right.
5. Select Record, and then speak into the mic. When you are done recording, stop the recording.
6. You should see the new recording under the Write A Message/Record A Message icons. Select
Play, and listen to that recording you made. This will tell you how your voice will sound to other
players. Can you hear your voice clearly?
If you can hear your voice clearly when you play back that recording you’ve just made, the mic
itself is working well – there could be an issue with the settings, or the way the headset and
console are interacting. Please proceed to Step 4.
If you cannot hear your voice clearly when you play back that recording you’ve just made,
please contact our Support Team with the results of Steps 2 and 3.
4. Power Cycle Headset/Console
To perform a quick power cycle with the Headset/Console, please do the following, in this order:
1. Press and hold the Power Button on the headset until the Power LED turns off.
2. Disconnect the transmitter from the console.
3. Power down the Xbox console. When it has fully powered down, unplug the console from the
wall outlet.
4. Let everything sit for a minute.
5. Plug the console back in, and power the console on again.
6. After the console has fully powered on and loaded up, reconnect the transmitter to the console.
7. Press and hold the Power button on the headset until the Power LED lights up.
8. Re-pair the headset and transmitter.
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