If other players are unable to hear you in chat when using the headset – no matter which platform
the headset is being used with, please double-check the following.
WHEN IN XBOX MODE
1. The Headset And Transmitter Are Paired/Transmitter Is In Correct Mode/Headset Is Detected By
Console.
The headset and transmitter must be paired, and the transmitter in the correct mode, in order for
the mic to work, so first make sure that the headset and transmitter have been successfully
paired.
Please note that the transmitter must be plugged in to a USB port on the console for this pairing
to occur. To double-check the status of the headset and transmitter’s pairing, just take a look at
the LEDs on the headset and transmitter themselves. If both LEDs are lit up solid green, the
headset and transmitter are successfully paired.
If the LEDs are both solid green, double-check that the transmitter is in the correct mode. The
transmitter can be put in to two different modes: Xbox and USB. If the transmitter is in the USB
mode but is connected to an Xbox console you may have audio issues even if the headset and
transmitter are paired successfully.
As an additional test to see if the console itself is recognizing the headset:
1. Press the Xbox/Home button on the Xbox One controller.
2. Go to Settings >> All Settings >> Kinect & Devices >> Devices & Accessories.
3. You will see the controller you are currently using; you should be able to scroll to the right to
see other devices being used with the Console. The headset will appear in this list as "Headset".
Do you see the headset in that list?
If the headset and console are paired, the transmitter is in the correct mode, and you can see the
headset in that list, but you cannot be heard, please proceed to step 2.
If you do not see that headset listed even if the headset and transmitter are paired and the
transmitter is in the correct mode, please contact our Support Team.
2. Party Test – Check Icon Ring
1. Press the Xbox/Home button on the Xbox One controller.
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