PAGE 7 OF 23 1120 IH-8367
TROUBLESHOOTING
OPERATING ISSUE RECOMMENDATIONS
Desk does not go up
or down. The handset
illuminates when any
button is pressed.
Unplug the power cord for 20 seconds, plug back in and follow the initialization
process to reset desk.
If initialization does not work, press and hold the setting button until "SET" is displayed
on handset. Then, while still pressing setting button, press the fourth preset position
button "IV" until "rSt" is displayed on handset. Press and hold down button until the
desk reaches its lowest height.
If problem persists, switch motor cables at control box and attempt another reset.
Desk does not go up or
down. The handset does
not illuminate when any
button is pressed.
Check all connections.
Make sure the power cord is plugged into the control box and a power outlet.
Reset desk when the handset illuminates.
If the problem persists, switch motor cables at control box and attempt another
reset.
Desk is unusually noisy.
The desk has 2-stage legs that produce more noise when one leg extends into the
other.
To reduce noise, apply silicon lubricant to legs.
Columns do not go up
evenly.
Unplug the power cord for 20 seconds, plug back in, and follow the initialization
process to reset desk.
If problem persists, switch motor cables at control box and attempt another reset.
Desk does not reset or ER1,
ER2 or ER3 displayed on
handset.
Unplug the power cord for 20 seconds, plug back in and follow the initialization
process to reset desk.
If problems persist, switch motor cables at control box and attempt another reset.
OH displayed on handset.
Desk is overheated. Stop adjusting desk height for
20 minutes to let desk cool down.
If the troubleshooting section does not resolve the problem, contact Uline Customer Service at 1-800-295-5510.
OPERATION CONTINUED
PROGRAMMING ANTI-COLLISION SENSITIVITY
NOTE: Desk is equipped with a gyroscope with
an anti-collision feature. This feature allows for
various levels of sensitivity to prevent collisions
with objects above or below the desk.
• Press and hold the setting button for seven seconds
until SET is displayed, and then press the third preset
position button to enter the sensitivity setting mode.
• Press the up or down buttons to switch sensitivity
levels. Levels range from 1 to 8 where the higher
levels result in higher sensitivity. The default level is 5.
• Press the setting button to confirm the selection.
LOCKING OPERATION OF DESK
NOTE: Desk is equipped with a locking feature
to prevent operation.
• Press and hold the first and second preset position
buttons simultaneously for seven seconds until LoC
is displayed. The desk is now locked.
• Repeat the process to unlock.
-800-295-551
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