42 43
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Earmolds/slim tubes/
domes blocked with
earwax
Clean earmolds/ domes.
See “Cleaning your hearing
aids.” Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Troubleshooting guide
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists
Low battery Replace battery
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes blocked with
earwax
Clean earmolds. See
“Cleaning your hearing
aids.” Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional