09
Help
Having trouble connecting?
There are some simple steps you can take before calling us.
• Check that everything is connected properly. Refer to pages 6 and 7
to see what your setup should look like.
• Check the power light on the router is on. If it’s not, please make sure
that your power supply is plugged in properly.
• Check that Wi-Fi is enabled on your device if you’re connecting
wirelessly.
• Check you’ve entered the details on your Wireless Settings Card
correctly.
• Restart your equipment. Push the black on/off button on the back of
the router. After 20 seconds, push the on/off button again. A sequence
of lights will come on which may take a minute or two to stabilise.
Now try connecting to the internet again.
Still need help?
If you’ve followed all the steps in this guide and are still experiencing
difficulties, please call us on 0333 777 0777.
For more help setting up, visit help.uw.co.uk
Tip
We’ve put together a video tutorial which
talks you through how to set up your router.
Watch it here: uw.link/router-set-up
To Next Page
Loading...
Need help?
General
