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Select REFUND from the menu options.
Enter the refund amount for the transaction and
tap .
The customer’s card should be inserted into the
card reader.
Once the customer’s card is presented you will be
prompted for the Supervisor Code.
The terminal will now connect to the acquirer
for authorisation, if the refund is authorised then
“REFUND ACCEPTED” will be shown.
The terminal will print the merchant receipt which
the customer must sign. Remove the card.
Check the signature on the merchant copy with that
on the card. If the signature is valid then choose
“YES”, otherwise choose “NO”.
The terminal will then print the customer copy.
Chip & PIN Transactions
Refund
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