How to fix no H.264 video stream from Quick-Connect USB on VADDIO Security Camera?
If you're not getting an H.264 video stream from the Quick-Connect USB on your VADDIO Security Camera, it might be because the Quick-Connect USB is set for USB streaming. To fix this, go to the Quick-Connect USB device's web interface and select IP streaming mode on the Streaming page.
How to troubleshoot a VADDIO RoboSHOT 12 Security Camera with no power, video, or remote response?
If your VADDIO Security Camera shows no status light, video, or response to the remote, check these potential causes: * Ensure the camera is properly connected to a power source, such as the Universal CCU, Quick-Connect device, or AV Bridge MATRIX PRO. * Verify that the Universal CCU, Quick-Connect device, or AV Bridge MATRIX PRO is receiving power. * Try using known good cables to rule out any cable issues. * Test the wall outlet with another device to confirm it's active. * If connected to a Quick-Connect SR or a device that seems faulty (buttons and display not illuminating), contact your reseller or Vaddio Technical Support. * If the above steps don't resolve the issue, the camera itself might be defective. Contact your reseller or Vaddio Technical Support.
Why VADDIO RoboSHOT 12 Security Camera remote is not working but web interface is available?
If your VADDIO Security Camera isn't responding to the remote, but the web interface is accessible, it might be due to the following reasons: * The camera and remote might be on different IR channels. Try pressing the Camera Select 1 button on the remote, and then try the other Camera Select buttons if needed. * The remote's batteries may be depleted. Replace them with new batteries.
What to do if VADDIO RoboSHOT 12 responds to remote but web interface is unavailable?
If your VADDIO Security Camera responds to the remote but you can't access the web interface, consider these possibilities: * The camera may not be using the IP address you're trying to access. Press the Data Screen button on the remote to display the camera's information. * If the camera is connected to a Quick-Connect USB Mini, it might be in video mode. Press the white button on the QMini to switch to control mode, as web control is unavailable in video mode.
Why VADDIO RoboSHOT 12 has no video signal but web interface is available?
If your VADDIO Security Camera shows no video signal or black video, but the web interface is available and the camera responds to the remote's directional controls, here's what you can check: * The camera might be set to a resolution that your Quick-Connect device doesn't support. Disconnect the power, change the resolution to a supported one, and then reconnect the power. * If you're using a Quick-Connect USB Mini, it could be in control mode. Press the white button on the QMini to switch it to video mode, as video isn't available in control mode.
What to do if VADDIO Security Camera doesn't respond to remote and the light is yellow?
If your VADDIO Security Camera's light is yellow and it's not responding to the remote, it's likely because a firmware update is in progress. Wait a few minutes and try again once the light turns blue.
Why VADDIO RoboSHOT 12 shows blue or black video, but web interface works?
If your VADDIO Security Camera displays blue or black video, but the web interface is available and the camera responds to the directional controls on the remote, the video may be muted. To resolve this, select the Mute button in the web interface, which is available on every page.
What to do if VADDIO Security Camera responds to the remote but not the web interface?
If your VADDIO Security Camera responds to the remote but not to the web interface, it's possible that the web interface is controlling a different camera. You can check the camera's IP address. See Getting the camera's IP address.
Why VADDIO Security Camera loses settings when power is cycled?
If your VADDIO Security Camera loses all its settings when power is cycled, it's likely because all the DIP switches are in the ON (down) position. To resolve this, set the DIP switches to their proper positions. The default is all OFF (up).
General| Resolution | 1920 x 1080 |
|---|---|
| Max Resolution | 1920 x 1080 |
| Optical Zoom | 12x |
| Power Supply | 12V DC |
| Camera Type | PTZ |
| Pan Range | 170 degrees |
| Tilt Range | -30° to +90° |
| Video Outputs | HDMI |
| Connectivity | Ethernet |
| Control | RS-232, IP |
| Audio | Mic/Line Input |
| Focus | Auto, Manual |
| White Balance | Auto, Manual |
| Power Consumption | 15W |
| Operating Temperature | 0°C to 40°C |
| Weight | 3.5 lbs (1.6 kg) |
Summary of the manual's content and topics covered, including unpacking, features, installation, and control.
Details on the core capabilities, image sensor, zoom, motion, and connectivity of the camera systems.
Description of the QCCU device, ideal for lighting/color management and long cabling distances.
Description of the QUSB device, a versatile solution for soft conferencing applications.
Description of the QMini device, a cost-effective USB solution for single-camera needs.
Description of the QDVI device, a connectivity solution for legacy equipment.
Description of the QSR device, providing basic connectivity for older equipment.
Important safety warning regarding proper handling of the camera to prevent damage.
Explains the optical components, zoom capabilities, IR sensors, and status indicators on the camera front.
Describes the meaning of the LED status indicator colors on the camera base.
Details the various ports and connectors on the rear panel of the camera for network and power.
Configuration of camera behavior using DIP switches for IR frequency, image flip, and baud rate.
Instructions for setting the desired output resolution using the rotary switch on the camera.
Critical warnings and cautions to ensure proper installation and avoid voiding the warranty.
Step-by-step instructions for mounting the camera using the provided wall mount.
Diagram and explanation for connecting the RoboSHOT QCCU system.
Diagram and explanation for connecting the RoboSHOT QUSB system.
Diagram and explanation for connecting the RoboSHOT QMini system.
Diagram and explanation for connecting the RoboSHOT QDVI system.
Diagram and explanation for connecting the RoboSHOT QSR system.
Diagram and explanation for connecting the RoboSHOT AVBMP system.
Details the pin configuration for the RS-232 serial connector.
Step-by-step guide for connecting power and video cables to the camera.
Explanation of camera status indicated by the front indicator light.
Comprehensive explanation of the IR remote's functions and controls.
Procedure to find the camera's IP address for web interface access.
How to connect to the camera's web interface using a browser.
How to log in as an administrator to access advanced settings.
Explanation of the Video Mode vs. Control Mode for the Quick-Connect USB Mini.
Steps to access the camera's networking page and configure static IP settings.
Options for managing user access, passwords, and Telnet server settings.
Instructions for backing up (exporting) and restoring camera configuration settings.
Critical warning about not interrupting the firmware update process.
Using predefined lighting scenes as starting points for fine-tuning.
Adjusting iris, gain, and detail for optimal image quality.
Using arrow buttons to pan, tilt, and zoom the camera via the web interface.
Using zoom controls to adjust the camera's magnification via the web interface.
Details for controlling horizontal camera movement via Telnet.
Details for controlling vertical camera movement via Telnet.
Details for controlling camera zoom via Telnet.
Commands for controlling white balance settings via RS-232.
Detailed technical specifications for the RoboSHOT camera models, including image and lens.
Guidelines for operating, storing, and caring for the device, including environmental limits.
Troubleshooting steps for issues related to power and camera responsiveness.
Troubleshooting steps for problems with video signal or display.
Troubleshooting steps for issues with remote or web interface control.
Procedure to restore original factory settings using the web interface.
Procedure to reset camera to factory defaults using hardware DIP switches.
Information on contacting customer service for testing, repair, or replacement.
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