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Troubleshooting Guide
How can I watch copyrighted content from services like Netflix, Hulu, Prime
Video, etc.?
Due to copyright restrictions from Hulu, Netflix, and similar services, the content
MAY NOT be mirrored or cast. To play copyrighted content, please prepare a laptop,
Fire TV Stick, Roku stick, or Chromecast™ and connect it to the projector.
Automatic Screen Fit
Go to Homepage > SETTING > SETTINGS > Projection Settings >
Automatic Screen Fit to adjust the projected image to match your screen.
Auto Focus and Auto Keystone Correction do not work properly
Ensure the projector is not positioned at an angle of more than 25 degrees towards
the screen/wall.
Ensure the camera surface is clean and there are no obstructions in front of the
camera that might hinder its view of the screen/wall.
Automatic Obstacle Avoidance
Go to Homepage > SETTING > SETTINGS > Projection Settings >
Automatic Obstacle Avoidance to detect and avoid obstacles in specific areas.
Reduce/enlarge the image size
Go to Homepage > SETTING > SETTINGS > Projection Settings > Digital
Zoom to enlarge or reduce the image size from 50% to 100%.
Why can’t I hear any sound when playing videos from my Chromecast™, Roku, or
Fire TV stick on my projector?
If you’re not hearing sound while playing videos from Netflix, Hulu, or similar apps, it
may be due to copyright restrictions. To fix this, turn off Dolby or go to TV stick’s
Sound Settings to select Auto Detect or PCM. This allows the projector to decode the
audio, and you should hear sound.
Remote Unresponsive
Remote batteries are not included. Please prepare and install them properly.
Ensure the remote points at the IR receiver directly.
Ensure the remote is within 8 meters of the projector.
Do not cover the IR receiver.
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