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A roadside emergency can happen at any time, whether your RV is new or old. If you are traveling, using the follow-
ing guidelines can help get you back on the road faster.
1. To find the nearest authorized repair center, use the
Dealer Locator on our website www.vanleighrv.com.
2. If there is not an authorized dealer near your location, try the following to find a repair facility:
• Ask the campground staff for referrals;
• Check the local telephone yellow pages;
• Contact your dealer; or
• Vanleigh RV Customer Support.
WHEN YOU FIND AN AUTHORIZED DEALER OR REPAIR FACILITY:
a. Call the RV repair facility to discuss your situation and make an appointment. Ask how their billing will be
handled. They may choose to bill Vanleigh RV directly; otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call Vanleigh RV Customer Support to
discuss applicable warranty coverage prior to any repair work being performed.
c. Vanleigh RV Customer Support will issue an authorization number upon warranty repair approval and advise
if any original parts must be returned.
d. Only after the authorization number has been issued, may the repair center begin work on your RV.
e. For reimbursement, either you or the RV repair facility must send a copy of your itemized repair bill and all
requested return parts by UPS (reguar ground, freight pre-paid) to Vanleigh RV within 60-days of the com-
pleted repair date. To expedite processing your warranty caim, include your name, address, phone number,
RV 17-digit VIN and authorization number. If returning parts, include a copy of your freight bill.
3. Inspect the completed repair work thoroughly. If you are not satisfied, communicate that to the RV repair facility
management. Make sure you are satisfied with the repair before you pay or leave the premises.
Obtaining Emergency Repair Assistance on a Weekend or After Business Hours
If an authorized Vanleigh RV dealer is not located near-by, contact your selling dealer for assistance. If your dealer is
closed, check with the campground staff or telephone yellow pages for an RV repair facility. Have the item repaired
and contact Vanleigh RV Customer Support immediately the following business day.
OBTAINING EMERGENCY WARRANTY REPAIR
SERVICE & WARRANTY
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