HOW TO OBTAIN SERVICE
ASSISTANCE
Vaughn Thermal Corporation does not have a service department or personnel
to service your heater in the field. A qualified installer or service technician must
do all service work. Therefore, if you have any questions about your new water
heater concerning service adjustment, repair, routine maintenance, or
replacement - first contact your installer, plumbing contractor or service
agency.
In the event that the contractor, for whatever reason, is unable to help, refer to
the telephone directory commercial listings for qualified service assistance.
If neither action has solved your problem, please have your plumbing contractor
contact us for assistance.
CUSTOMER RELATIONS DEPARTMENT
General@vaughncorp.com
978-462-6683
VAUGHN THERMAL CORPORATION
26 OLD ELM STREET
P.O BOX 5431
SALISBURY, MA 01952
When contacting Vaughn, the following information should be made available:
Model and serial number of the water heater as listed on inside back cover of
this manual or on the rating plate on the heater.
1. Address where water heater is installed.
2. Name and address of dealer from whom the heater was purchased
and installer’s name and address.
3. Date of original installation and any service work performed since
then.
4. Details of the problem as you can best describe.
5. List of people who have been contacted regarding the problem.
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