Let’s talk technical What to do if it goes wrong
Clearing a blockage from the brushbar
Remove battery and lie 
the vacuum cleaner at. 
Squeeze the brushbar clips 
towards the brushbar and 
lift o brushbar cover.
Using a pair of scissors 
cut any hair or debris from 
around the brushbar.
Replace the  
brushbar cover by  
clicking into place.
IMPORTANT: If the brushbar has been obstructed the Motor Protection Sensor may have been activated. Remove the 
battery and clear any obstruction. Wait 30 minutes for the vacuum cleaner to reset itself. Replace the battery, recline 
and switch on the vacuum cleaner. If the brushbar still does not turn press the brushbar on /o button.
Changing the brushbar – additional brushbars are available at vax.co.uk
Remove battery and lie 
the vacuum cleaner at. 
Squeeze the brushbar clips 
towards the brushbar and 
lift o brushbar cover.
Remove brushbar rstly 
lifting the side of brushbar 
not connected to belt.
Choose brushbar.
Multi-oor brushbar
Hard-oor brushbar
Replace brushbar, tting 
the belt to the brushbar 
rst. Then aligning both 
sides of the brushbar  
into base.
TIP: Multi-oor brushbar has longer, softer bristles designed for all round cleaning on carpets and hard oors. 
Hard-oor brushbar has extra soft bristles, designed specically for the gentle removal of dirt/debris from hard oors.
To purchase go to vax.co.uk
Replace the brush  
bar cover by clicking  
into place.
•    Check the battery is inserted correctly into the vacuum cleaner.
•    The battery may not be charged, remove and charge battery.
•    Battery might be too hot, remove and allow to cool for 30 minutes. 
Replace battery.
•    The motor thermostat may have tripped. If this has happened, switch 
o the vacuum cleaner. Remove and empty the dirt container and 
check for blockages. Clean the lters and allow the vacuum cleaner 
to cool for approximately 1 hour (if you have washed the lters you 
will need to wait 24 hours for the lters to fully dry before putting 
them back into the vacuum cleaner).
•    Empty the dirt container and clean lters. Go to ‘Taking care of  
your machine.’
•    There may be a blockage in the vacuum cleaner. Check hose, handle 
and brushbar.
•    The brushbar may not be turning. Go to ‘Why isn’t my brushbar  
turning?’ below.
•    Check the battery charger is plugged in.
•    Check the battery is inserted correctly into the charger.
•    The battery may not be connecting with the charger. Remove battery 
and unplug charger, wait 10 seconds then retry.
•    Check the battery is inserted correctly into the charger.
•    The battery or charger has an error. Remove the battery and unplug 
charger, wait 10 seconds then plug charger into socket and reinsert 
the battery.
•    Check terminals on battery and vacuum cleaner are clean. Go to ‘Let’s 
talk technical.’
•    The brushbar may not be switched on, please check the brushbar 
on/o switch.
•    The brushbar may be obstructed. Go to ‘Let’s talk technical.’ 
SolutionProblem
Warning: To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance 
/troubleshooting checks.
Why does my vacuum 
cleaner have no power?
Why won’t the vacuum 
cleaner pick up?
Why isn’t my  
brushbar turning?
Why isn’t the  
battery charger light  
lit when the battery  
is charging?
Why is the battery  
charger light  
continually ashing?