Vax Service line: AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
12
FAQ’s
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Problem Solution
There is an accessory missing Check the ‘Machine Overview’ page in this guide to make sure the part is definitely included in
your unit
If it is missing, we’re here to help. Simply call us on AU 1300 361 505 or NZ 0800 800 900
Why won’t the vacuum
cleaner pick up?
The dirt container may be incorrectly installed; Refer to ‘Maintenance: Cleaning the filters’ on pages 9-10.
The filter may be clogged; Refer to ‘Maintenance: Cleaning the filters’ on pages 9-10.
The dirt container is full or blocked; refer to ‘Maintenance; Emptying and cleaning the dirt
container’ on page 8.
The brushbar may be blocked; refer to ‘Maintenance; Removing blockages from the brushbar’ on
pages 10-11.
Why is dust escaping from the
vacuum cleaner?
The filter may be clogged; Refer to ‘Maintenance: Cleaning the filters’ on pages 9-10.
The filters may be incorrectly installed; Refer to ‘Maintenance: Cleaning the filters’ on pages 9-10.
The dirt container may be incorrectly installed; remove the dirt container from the unit by
pressing the dirt container release button and then re-attach it to the unit, ensuring it is locked
firmly back into place.
What do I do if the unit/accessory
becomes damaged or broken?
We’re here to help. Simply call us on AU 1300 361 505 or NZ 0800 800 900
or visit vax.com.au
Why won’t the accessory pick
up properly?
The accessory may be blocked; Refer to ‘Maintenance: Removing blockages from the Turbo
Tool’ on page 11.
The accessory may be faulty. Simply call us on AU 1300 361 505 or NZ 0800 800 900
Why will the vacuum cleaner
not run?
It may not be plugged into the electrical outlet correctly; ensure that the plug is pushed in securely.
The electrical outlet may not be working properly; check the fuse or breaker, or consult an electrician.
The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for
one hour before switching the cleaner back on.
Why isn’t my brushbar rotating? The brushbar may not be turned on. Refer to the operation section on page 6.
The unit may not be reclined. Refer to the operation section on page 6.
The brushbar may be jammed. Refer to the maintenance section (on page 10) for how to reset the brushbar.
Why is there a red light
on the nozzle?
The brushbar may be jammed. Refer to the maintenance section (on page 10) for how to reset the brushbar.
If the red light still shows, we’re here to help. Simply call us on AU 1300 361 505 or NZ 0800 800 900
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